Data is displayed as garbled characters after the connection is established

Action:

1.Be sure both modems have the same settings, including speed, data, parity, and stop bits.

2.Be sure the software is set for the correct terminal emulation.

a.Reconfigure the software correctly.

b.Restart the server.

c.Run the communications software, checking settings and making corrections where needed.

d.Restart the server, and then reestablish the modem connection.

Modem does not answer an incoming call

Action:

1.Enable the auto-answer option in the communications software.

2.Be sure an answering machine is not answering the line before the modem is able to answer.

a.Turn off the answering machine. or

Reconfigure the auto-answer option to respond in fewer rings than the answering machine.

b.Restart the server, and then reattempt the connection.

Modem does not connect to another modem

Action:

1.Be sure a dial tone exists.

2.Be sure the line is not in use at another extension before using it.

3.Be sure you are dialing the correct telephone number.

4.Be sure the modem on the other end is working.

Modem disconnects while online

Action:

1.Be sure no loose connections (on page 15) exist.

2.Be sure no line interference exists. Retry the connection by dialing the number several times. If conditions remain poor, contact the telephone company to have the line tested.

3.Be sure an incoming call is not breaking the connection due to call waiting. Disable call waiting, and then reestablish the connection.

AT command initialization string is not working

Action: Use the most basic string possible to perform the task. The default initialization string is AT&F&C1&D2&K3.

Connection errors are occurring

Action:

1.Check the maximum baud rate for the modem to which you are connecting, and then change the baud rate to match.

2.If the line you are accessing requires error control to be turned off, do so using the AT command

AT&Q6%C0.

Hardware problems 46

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HP ProLight Server manual Modem does not answer an incoming call, Modem does not connect to another modem
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ProLight Server specifications

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