Linux—Refer to the operating system documentation for information.

Linux operating systems

For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website (http://h18000.www1.hp.com/products/servers/linux).

Application software problems

Software locks up

Action:

1.Check the application log and operating system log for entries indicating why the software failed.

2.Check for incompatibility with other software on the server.

3.Check the support website of the software vendor for known problems.

4.Review log files for changes made to the server which may have caused the problem.

5.Scan the server for viruses with an updated virus scan utility.

Errors occur after a software setting is changed

Action: Check the system logs to determine what changes were made, and then change settings to the original configuration.

Errors occur after the system software is changed

Action: Change settings to the original configuration. If more than one setting was changed, change the settings one at a time to isolate the cause of the problem.

Errors occur after an application is installed

Action:

Check the application log and operating system log for entries indicating why the software failed.

Check system settings to determine if they are the cause of the error. You may need to obtain the settings from the server setup utility and manually set the software switches. Refer to the application documentation, the vendor website, or both.

Check for overwritten files. Refer to the application documentation to find out which files are added by the application.

Reinstall the application.

Be sure you have the most current drivers.

Remote ROM flash problems

General remote ROM flash problems are occurring

Action: Be sure you follow these requirements for using the Remote ROM flash utility:

A local administrative client system that is running the Microsoft® Windows NT® 4.0, Windows® 2000, or Windows Server™ 2003 operating system

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