•An updated Emergency Repair Diskette

•If HP drivers are installed:

•Version of the PSP used

•List of drivers from the PSP

•The drive subsystem and file system information:

•Number and size of partitions and logical drives

•File system on each logical drive

•Current level of Microsoft® Windows® Service Packs and Hotfixes installed

•A list of each third-party hardware component installed, with the firmware revision

•A list of each third-party software component installed, with the version

•A detailed description of the problem and any associated error messages

Linux operating systems

Collect the following information:

•Operating system distribution and version

Look for a file named /etc/distribution-release (for example, /etc/redhat-release)

•Kernel version in use

•Output from the following commands (performed by root):

•lspci -v

•uname -a

•cat /proc/meminfo

•cat /proc/cpuinfo

•rpm -ga

•dmesg

•lsmod

•ps -ef

•ifconfig -a

•chkconfig -list

•mount

•Contents of the following files:

•/var/log/messages

•/etc/modules.conf or etc/conf.modules

•/etc/lilo.conf or /etc/grub.conf

•/etc/fstab

•If HP drivers are installed:

•Version of the PSP used

•List of drivers from the PSP (/var/log/hppldu.log)

•A list of each third-party hardware component installed, with the firmware revisions

•A list of each third-party software component installed, with the versions

•A detailed description of the problem and any associated error messages

Contacting HP 140