•DU number

•List of drivers in the DU diskette

•The drive subsystem and file system information:

•Number and size of partitions and logical drives

•File system on each logical drive

•A list of all third-party hardware and software installed, with versions

•A detailed description of the problem and any associated error messages

•Printouts or electronic copies (to e-mail to a support technician) of:

•/usr/sbin/crash (accesses the crash dump image at /var/crash/$hostname)

•/var/adm/messages

•/etc/vfstab

•/usr/sbin/prtconf

Contacting HP 143