•Updated contacting HP:

•Contacting HP technical support or an authorized reseller

•Server information you need

Getting started

NOTE: For common troubleshooting procedures, the term "server" is used to mean servers and server blades.

This guide provides common procedures and solutions for the many levels of troubleshooting a ProLiant server—from the most basic connector issues to complex software configuration problems.

To understand the sections of this guide and to identify the best starting point for a problem, use the following descriptions:

•Common problem resolution (on page 15)

Many server problems are caused by loose connections (on page 15), outdated firmware ("Updating firmware" on page 15), and other issues. Use this section to perform basic troubleshooting for common problems.

•Problem diagnosis

When a server exhibits symptoms that do not immediately pinpoint the problem, use this section to begin troubleshooting. The section contains a series of flowcharts that provide a common troubleshooting process for troubleshooting ProLiant servers. The flowcharts identify a diagnostic tool or a process to solve the problem.

•Hardware problems (on page 32)

When the symptoms point to a specific component, use this section to find solutions for problems with power, general components, system boards, system open circuits and short circuits, and external devices.

•Software problems (on page 49)

When you have a known, specific software problem, use this section to identify a solution to the problem.

•Software tools and solutions (on page 54)

Use this section as a reference for software tools and utilities.

•HP resources for troubleshooting (on page 69)

When additional information becomes necessary, use this section to identify websites and supplemental documents that contain troubleshooting information.

•Error messages

Use this section to locate a complete list of ADU error messages (on page 73), POST error messages and beep codes (on page 92), event list error messages (on page 124), HP BladeSystem infrastructure error codes (on page 127), and Port 85 codes and iLO messages (on page 131).

Getting started 11

Page 10 Page 12
Page 11
Image 11
HP ProLight Server manual Getting started
Page 10 Page 12

ProLight Server specifications

The HP ProLiant server series is designed to deliver exceptional performance, scalability, and reliability for a variety of workloads, making it a popular choice among businesses of all sizes. Known for its robust architecture, the ProLiant series integrates cutting-edge technologies to support critical applications, virtualization, and cloud computing.

One of the defining features of HP ProLiant servers is their advanced management capabilities, facilitated by HP Integrated Lights-Out (iLO) technology. This embedded management tool offers remote access and monitoring capabilities, enabling IT administrators to oversee servers even when they are powered down. iLO provides essential features like firmware lifecycle management, power consumption monitoring, and system health checks, all of which simplify management and enhance uptime.

HP ProLiant servers leverage Intel's latest Xeon processors, which deliver impressive processing power and energy efficiency. The architecture supports multi-core processing, allowing for greater parallelism and improved operational efficiency. Furthermore, the series supports various memory configurations, with options for scalable and high-speed memory that can significantly enhance performance in memory-intensive applications.

Storage is another strength of the HP ProLiant series. The servers provide a range of storage options, including HDDs and SSDs, which enable organizations to configure systems to meet their performance and capacity requirements. HP’s Smart Array technology allows for advanced RAID capabilities, providing added data protection and redundancy, ensuring that critical information remains secure even during hardware failures.

HP ProLiant servers also focus on security, featuring built-in security technologies to protect against potential threats. Technologies such as silicon root of trust, secure boot, and firmware validation help safeguard server integrity from the ground up.

Scalability is essential for growing businesses, and the ProLiant series is designed to accommodate increasing workloads efficiently. Its modular architecture allows for seamless upgrades, ensuring that organizations can expand their infrastructure as needed without extensive downtime or resource expenditure.

In conclusion, the HP ProLiant server series blends performance, management, security, and scalability, making it a reliable choice for enterprise IT environments. With its robust features, advanced technologies, and focus on security and manageability, HP ProLiant servers provide businesses with the capability to meet their evolving IT demands effectively.
Top Page Image Contents