If neither of these actions resolve the problem, contact an authorized service provider. For more information about debugging tools or specific GPF messages, refer to the Microsoft website (http://www.microsoft.com/whdc/devtools/debugging/default.mspx).

Errors are displayed in the error log

Action: Follow the information provided in the error log, and then refer to the operating system documentation.

Problems occur after the installation of a service pack

Action: Follow the instructions for updating the operating system ("Operating system updates" on page 50).

NetWare attempts to load MEGA4 XX.HAM or 120PCI.HAM during installation, and a RILOE II board is installed

Action: No action is required. This occurrence does not impact the installation of NetWare.

During installation of Sun Solaris, the system locks up or a panic error occurs

Action: Disable ACPI support in Sun Solaris. Refer to the Sun website (http://www.sun.com) for documentation on how to disable ACPI.

Operating system issues with Intel® dual-core processors (Hyper-Threading enabled)

Some versions of Microsoft® Windows® and distributions of Linux may hang during OS installation, fail to complete OS installation, or fail to boot after installation on servers with either three or four Intel® dual- core processors installed.

Action:

Microsoft® Windows Server™ 2003-based media

•System may hang during installation or during boot. Windows Server™ 2003 SP1 Slipstream does not exhibit this issue.

•If SP1 Slipstream media is not available, the base media installation can be performed using one of the following methods:

•Install the OS with only one or two processor(s)

•Disable Hyper-Threading in RBSU, then apply SP1 before adding the additional processor(s) and re-enabling Hyper-Threading

Linux distributions

•Additional information and the appropriate solutions for the Linux distributions (if any) can be found at the HP website (http://h18004.www1.hp.com/products/servers/linux/processor-notes.html).

Operating system updates

Use care when applying operating system updates (Service Packs, hotfixes, and patches). Before updating the operating system, read the release notes for each update. If you do not require specific fixes from the update, it is recommended that you do not apply the updates. Some updates overwrite files specific to HP.

If you decide to apply an operating system update:

1.Perform a full system backup.

2.Apply the operating system update, using the instructions provided.

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