Smart Array SCSI Diagnosis feature

NOTE: This feature is only available in HP Insight Diagnostics Online Edition.

The HP Insight Diagnostics Online Edition ("HP Insight Diagnostics" on page 61) provides the capability to use non-intrusive system level checks to diagnose Smart Array SCSI hard drives. Diagnosis supports SCSI, SATA, and SAS hard drives that are attached to a Smart Array controller and configured as part of a logical volume. Diagnosis is not component testing, but is a combination of drive history and controller error status.

Diagnosis assists in confirming hardware status and is faster than offline testing. Using the diagnosis feature reduces downtime and provides information on one pass.

The diagnosis feature should be used:

•To troubleshoot why a hard drive is in a particular state.

•When HP SIM reports a hard drive pre-failure or that a hard drive has failed.

•When data corruption or storage problems occur, but no physical indications are evident.

•When conflicting errors exist.

•When repeated failures occur.

Survey Utility

Survey Utility, a feature within HP Insight Diagnostics (on page 61), gathers critical hardware and software information on ProLiant servers.

This utility supports operating systems that may not be supported by the server. For operating systems supported by the server, refer to the HP website (http://www.hp.com/go/supportos).

If a significant change occurs between data-gathering intervals, the Survey Utility marks the previous information and overwrites the Survey text files to reflect the latest changes in the configuration.

Survey Utility is installed with every SmartStart-assisted installation or can be installed through the HP PSP ("ProLiant Support Packs" on page 64).

NOTE: SmartStart version 7.5 and later provides the memory spare part numbers for the server.

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

•From within HP SIM ("HP Systems Insight Manager" on page 59)

•From within Survey Utility (on page 62)

•From within operating system-specific IML viewers

•For NetWare: IML Viewer

•For Windows®: IML Viewer

•For Linux: IML Viewer Application

•From within the iLO and iLO 2 user interface

•From within HP Insight Diagnostics (on page 61)

For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.

Software tools and solutions 62