CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.

Symptom information

Before troubleshooting a server problem, collect the following information:

•What events preceded the failure? After which steps does the problem occur?

•What has been changed since the time the server was working?

•Did you recently add or remove hardware or software? If so, did you remember to change the appropriate settings in the server setup utility, if necessary?

•How long has the server exhibited problem symptoms?

•If the problem occurs randomly, what is the duration or frequency?

To answer these questions, the following information may be useful:

•Run HP Insight Diagnostics (on page 61) and use the survey page to view the current configuration or to compare it to previous configurations.

•Refer to your hardware and software records for information.

•Refer to server LEDs and their statuses.

Prepare the server for diagnosis

1.Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. Refer to the server documentation for required environmental conditions.

2.Record any error messages displayed by the system.

3.Remove all diskettes and CDs from the media drives.

4.Power down the server and peripheral devices if you will be diagnosing the server offline. Always perform an orderly shutdown, if possible. This means you must:

a.Exit any applications.

b.Exit the operating system.

c.Power down the server.

5.Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server). Do not disconnect the printer if you want to use it to print error messages.

6.Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem.

• You must have the appropriate Health Drivers and Management Agents installed on the server.

NOTE: To verify the server configuration, connect to the System Management homepage (on page 61) and select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up to date.

•HP recommends you have access to the server documentation for server-specific information.

•HP recommends you have access to the SmartStart CD for value-added software and drivers required during the troubleshooting process.

NOTE: Download the current version of SmartStart from the HP website (http://www.hp.com/servers/smartstart).

Getting started 14

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HP ProLight Server manual Symptom information, Prepare the server for diagnosis
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ProLight Server specifications

The HP ProLiant server series is designed to deliver exceptional performance, scalability, and reliability for a variety of workloads, making it a popular choice among businesses of all sizes. Known for its robust architecture, the ProLiant series integrates cutting-edge technologies to support critical applications, virtualization, and cloud computing.

One of the defining features of HP ProLiant servers is their advanced management capabilities, facilitated by HP Integrated Lights-Out (iLO) technology. This embedded management tool offers remote access and monitoring capabilities, enabling IT administrators to oversee servers even when they are powered down. iLO provides essential features like firmware lifecycle management, power consumption monitoring, and system health checks, all of which simplify management and enhance uptime.

HP ProLiant servers leverage Intel's latest Xeon processors, which deliver impressive processing power and energy efficiency. The architecture supports multi-core processing, allowing for greater parallelism and improved operational efficiency. Furthermore, the series supports various memory configurations, with options for scalable and high-speed memory that can significantly enhance performance in memory-intensive applications.

Storage is another strength of the HP ProLiant series. The servers provide a range of storage options, including HDDs and SSDs, which enable organizations to configure systems to meet their performance and capacity requirements. HP’s Smart Array technology allows for advanced RAID capabilities, providing added data protection and redundancy, ensuring that critical information remains secure even during hardware failures.

HP ProLiant servers also focus on security, featuring built-in security technologies to protect against potential threats. Technologies such as silicon root of trust, secure boot, and firmware validation help safeguard server integrity from the ground up.

Scalability is essential for growing businesses, and the ProLiant series is designed to accommodate increasing workloads efficiently. Its modular architecture allows for seamless upgrades, ensuring that organizations can expand their infrastructure as needed without extensive downtime or resource expenditure.

In conclusion, the HP ProLiant server series blends performance, management, security, and scalability, making it a reliable choice for enterprise IT environments. With its robust features, advanced technologies, and focus on security and manageability, HP ProLiant servers provide businesses with the capability to meet their evolving IT demands effectively.
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