IBM 71453RU manual Using the documentation, Getting help and information from the World Wide Web

of determining a solution to your problem by making the pertinent information available to IBM service quickly and efficiently. IBM service technicians can start working on your solution as soon as you have completed and submitted an Electronic Service Request.

Using the documentation

Information about your IBM system and preinstalled software, if any, or optional device is available in the documentation that comes with the product. That documentation can include printed documents, online documents, readme files, and help files.

See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/supportportal/ .

You can find the most up-to-date information for System x products at

http://www.ibm.com/systems/x/ .

Getting help and information from the World Wide Web

On the World Wide Web, up-to-date information about IBM systems, optional devices, services, and support is available at http://www.ibm.com/supportportal/

.

You can find the most up-to-date product information for System x products at

http://www.ibm.com/systems/x/ .

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with your IBM products.

For more information about Support Line and other IBM services, see http://www.ibm.com/services/ or see http://www.ibm.com/planetwide/ for support telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378).

Hardware service and support

You can receive hardware service through your IBM reseller or IBM Services.

To locate a reseller authorized by IBM to provide warranty service, go to http://www.ibm.com/partnerworld/ and click Find Business Partners on the right side of the page. For IBM support telephone numbers, see http://www.ibm.com/planetwide/ . In the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378).

In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m.

118IBM System x3850 X5 and x3950 X5 Types 7145, 7146, 7143, and 7191: Installation and User's Guide