6.3Network Connection Troubleshooting

If a network connection is not possible, first check the scanner status and system settings.

The following section provides information about general troubles that may occur when connecting to a network.

If the cause of the problem is unknown or the problem persists, check the items in "6.5 Points to Check before Contacting Your FUJITSU Scanner Dealer" (page 249) and contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

6.3.1 Basic Network Operation Tests

The following network operation tests are available on the administrator screen, and should be performed after the network has been setup.

•Checking basic network operation with a Ping test

•Checking the network operating status

•Checking the NTP server settings by synchronizing the system time (if using an NTP server)

•Checking the mail server by sending a test mail (if scanned data is to be sent as an e-mail, by fax, or when requesting alert notifications by e-mail)

■Checking basic network operation with a Ping test

Ping the following servers to check their network connection status.

For details about the pinging procedure, refer to "3.6.10 Checking the Network Connection with a Ping Test" (page 86).

•DNS server

•WINS server

•NTP server

•LDAP server

•SMTP server

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