Problem | Check item | Suggestion |
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Shadow on the | Are the feed rollers dirty? | Clean the feed rollers. |
leading edge of the |
| For more details, refer to "5.2 Cleaning the |
scanned data. |
| |
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Vertical line on the | Are the glass scanner windows dirty? | For more details on cleaning the glass |
scanned data. |
| scanner windows, refer to "Chapter 5 Scanner |
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Scanned data appears | Has the document been loaded correctly? | Load the document correctly. |
skewed or distorted. |
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Quality of scanned | Are the glass scanner windows dirty? | Clean the glass scanner windows. |
data is poor. |
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Cannot login with | Was the Caps Lock on when the | Turn off the Caps Lock and try logging in |
administrator | password was entered? | again. |
password. |
| If the password has been lost or forgotten, |
|
| contact your FUJITSU scanner dealer or an |
|
| authorized FUJITSU scanner service |
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| provider. |
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The "Keyboard error | After turning the scanner off, was the | Disconnect the AC cable from the scanner, |
or not keyboard | power turned back on again | wait at least ten seconds, then reattach the |
present" message is | immediately? | cable and turn the power back on again. If the |
shown on the screen, |
| problem persists, contact your FUJITSU |
the scanner does not |
| scanner dealer or an authorized FUJITSU |
startup. |
| scanner service provider. |
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Input field entry | Has the input field been selected? | Try the followings: |
entered via the |
| • Select the input field and try again. |
keyboard does not |
| • Press the [Cancel] button and try again. |
appear on the screen. |
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|
No response from | Has the [Download], [Get CSV] or | If a file download operation has been |
pressing tab or enter | [Backup] button been selected? | selected, there may be no response from |
key after a file |
| pressing the tab or enter key. In this case, try |
download operation |
| using the mouse. |
has been selected via |
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the web interface. |
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