Code

Message

Action

 

 

 

12010006

SMTP server connection was

Try the following:

 

lost while sending e-mail.

• Check that the LAN cable of the scanner

 

 

and SMTP server is connected properly.

 

 

• Contact a system administrator to check

 

 

that then scanner IP address and SMTP

 

 

server settings are correct.

 

 

"6.3 Network Connection

 

 

Troubleshooting" (page 234)

 

 

• Contact a system administrator to check

 

 

that the SMTP server is working

 

 

properly.

 

 

• Contact a system administrator to check

 

 

the maximum e-mail size allowed by

 

 

the SMTP server.

 

 

 

12010100

Error: e-mail could not be sent.

Contact a system administrator to check if

 

 

sending e-mail is allowed.

 

 

 

12020001

Scanned data size exceeded

Try the following:

 

maximum size allowed for

• Reduce the number of pages to be

 

sending by fax.

scanned and send the fax in separate

 

 

parts.

 

 

• Select a higher compression level, and

 

 

try again.

 

 

"4.7.8 Compression" (page 188)

 

 

If the problem persists, contact a system

 

 

administrator to check the "Maximum

 

 

Attachment Size" setting.

 

 

"3.6.7 Setting the Fax Server" (page 71)

 

 

 

12020002

Could not connect to server

Try the following:

 

when sending fax.

• Check that the LAN cable of the scanner

 

 

and SMTP server is connected properly.

 

 

• Contact a system administrator to check

 

 

that the scanner IP address, SMTP

 

 

server and fax server settings are

 

 

correct.

 

 

"6.3 Network Connection

 

 

Troubleshooting" (page 234)

 

 

• Contact a system administrator to check

 

 

that the SMTP and fax servers are

 

 

working properly.

 

 

 

310