■Failure to connect to a remote computer using its server name
If connection to a remote computer using a FQDN is not possible even after the server name has been checked using a ping test, try the following steps:
No. | Problem | Action |
|
|
|
1 | Same as in "Failure to connect to a remote | Check if a network connection is possible by |
| trying the same solution for "Failure to | |
|
| |
|
| |
|
|
|
2 | The scanner's DNS server or WINS server | Check that the DNS and WINS server settings |
| settings are invalid. | are correct. |
|
|
|
3 | The DNS server or WINS server is not | Ping the DNS and WINS servers to check they |
| functioning normally, or there is an error with | are functioning normally. |
| the DNS or WINS server network connection. | If the DNS or WINS server is not functioning, |
|
| request the network administrator to check its |
|
| status. |
|
|
|
6.3.3 Failure to cannot the Scanner using a Web Browser
If the "Login" screen does not appear after the scanner's URL is specified in the web browser, try the following steps:
No. | Problem | Action |
|
|
|
1 | Same as in "Failure to connect to a remote | Check if a network connection is possible by |
| trying the same solution for "Failure to | |
|
| |
|
| |
|
|
|
2 | The DNS server or WINS server is not | For the URL in the web browser, use the |
| functioning normally, or the scanner name has | following IP address to check the connection. |
| not been registered in the DHCP or WINS | Example: http://192.168.1.200/ |
| server. | If it is possible to connect the scanner from the |
|
| web with a specified IP address, specify the |
|
| scanner's IP address in the DNS or WINS |
|
| server. Also, check the DNS or WINS server |
|
| settings on the web browser terminal. |
|
|
|
3 | A misconfigured firewall between the web | If there is a firewall between the computer |
| browser and the scanner is denying access. | running the web browser and the scanner, |
|
| check that it settings are not preventing access. |
|
|
|
244