6.3 Network Connection Troubleshooting

 

 

 

 

 

 

 

 

 

Message

Connection

Action

 

status

 

 

 

 

 

 

 

 

Test e-mail could not be sent.

NG

Check that the computer connected to the mail

 

 

 

server is running properly.

 

 

 

 

 

 

 

Check if an e-mail can be sent to the address from

 

 

 

other personal computers in the network.

 

 

 

 

 

 

 

Ping the SMTP server to check that it and its

 

 

 

network connection are working properly.

 

 

 

 

 

 

 

If there is a negative response to the SMTP server

 

 

 

ping test, check that the system network is

 

 

 

functioning normally by pinging the SMTP server

 

 

 

from another machine in the network.

 

 

 

• If only the scanner’s network connection is not

 

 

 

operating correctly, refer to "Failure to connect

 

 

 

to a remote computer using its IP address" (page

 

 

 

242) for further solutions.

 

 

 

• If the problem seems to be with the SMTP server

 

 

 

cannot connect to its network, request the

 

 

 

network administrator to check that the SMTP

 

 

 

server and the network connection to the server

 

 

 

are functioning normally.

 

 

 

 

Troubleshooting

6

Network Scanner fi-6000NS Operator's Guide

 

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