Juniper Networks fi-6000NS 6.4Other Troubleshooting

6.4 Other Troubleshooting

6.4Other Troubleshooting

This section describes problems that may occur during scanning and gives information on how to deal with them. Before requesting repair, check the following list of common problems.

If the problem still cannot be solved after consulting the troubleshooting suggestions, check the points in "6.5 Points to Check before Contacting Your FUJITSU Scanner Dealer" (page 249) and then contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

Problem	Check item	Suggestion
Scanner cannot be	Has the Startup button been pressed?	Press the Startup button.
turned on.
	Are the AC cable and AC adapter	Connect the AC cable and the AC adapter.
	properly connected to the scanner?
		Disconnect the AC cable from the scanner,
		wait at least ten seconds, then reattach the
		cable and turn the power back on again. If the
		problem persists, contact your FUJITSU
		scanner dealer or an authorized FUJITSU
		scanner service provider.
Scanning does not	Has the document been loaded correctly	Reload the documents into the ADF paper
start.	into the ADF paper chute?	chute.
	Is the ADF completely closed?	Close the top cover completely.
	Does the same problem occur after	If the error status persists, contact your
	turning the scanner power off and back	FUJITSU scanner dealer or an authorized
	on again, and re-logging in?	FUJITSU scanner service provider.
Multifeed errors	Do the documents satisfy the conditions	Use documents which satisfy the conditions
occur frequently.	given in "A.2 Paper Requirements"	described in "A.2 Paper Requirements" (page
	(page 257)?	257).
	Has the document been loaded correctly	Riffle and realign the document stack, then
	into the ADF paper chute?	load it back into the ADF paper chute.
	Is the document stack more than 5mm	Remove sheets from the stack to reduce it to a
	thick?	thickness of 5mm or less.
	Is the pad assembly dirty?	Clean the pad assembly.
		For more details, refer to "5.2 Cleaning the
		ADF" (page 211).
	Is the pad assembly worn out?	Replace the pad assembly.
		For more details, refer to "5.5 Replacing
		Parts" (page 218).
Paper is not fed into	Do the documents satisfy the conditions	Use documents which satisfy the conditions
the scanner.	given in "A.2 Paper Requirements"	described in "A.2 Paper Requirements" (page
(Pick errors are	(page 257)?	257).
	Is the pick roller dirty?	Clean the pick roller.
frequent or document		For more details, refer to "5.2 Cleaning the
feed stops midway)		ADF" (page 211).
	Is the pick roller worn out?	Replace the pick roller.
		For more details, refer to "5.5 Replacing
		Parts" (page 218).
	Is there any foreign matter in the	Clean the document feed path.
	document feed path?
Scanned data is	Are the feed rollers dirty?	Clean the feed rollers.
elongated.		For more details, refer to "5.2 Cleaning the
		ADF" (page 211).

Troubleshooting

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Network Scanner fi-6000NS Operator's Guide 247