vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee the Hardware Maintenance Manual to determine which components are customer replaceable units (CRUs) and which components are field replaceable units (FRUs).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Error code | Description | Action | |
|
|
|
|
3818003 | Core Root of Trust Measurement (CRTM) | 1. | Run the Setup Utility, select Load Default |
| flash lock failed | ||
|
| Settings, and save the settings. | |
|
|
| |
|
| 2. | (Trained service technician only) Replace the |
|
|
| system board. |
|
|
|
|
3818004 | Core Root of Trust Measurement (CRTM) | 1. | Run the Setup Utility, select Load Default |
| system error | ||
|
| Settings, and save the settings. | |
|
|
| |
|
| 2. | (Trained service technician only) Replace the |
|
|
| system board. |
|
|
|
|
3818005 | Current Bank Core Root of Trust | 1. | Run the Setup Utility, select Load Default |
| Measurement (CRTM) capsule signature | ||
|
| Settings, and save the settings. | |
| invalid |
| |
| 2. | (Trained service technician only) Replace the | |
|
| ||
|
|
| system board. |
|
|
|
|
3818006 | Opposite bank CRTM capsule signature | 1. | Switch the server firmware bank to the backup |
| invalid | ||
|
| bank. | |
|
|
| |
|
| 2. | Run the Setup Utility, select Load Default |
|
|
| Settings, and save the settings. |
|
| 3. | Switch the bank back to the primary bank. |
|
| 4. | (Trained service technician only) Replace the |
|
|
| system board. |
|
|
|
|
3818007 | CRTM update capsule signature invalid | 1. | Run the Setup Utility, select Load Default |
|
| ||
|
|
| Settings, and save the settings. |
|
| 2. | (Trained service technician only) Replace the |
|
|
| system board. |
|
|
|
|
3828004 | AEM power capping disabled | 1. | Check the settings and the event logs. |
|
| ||
|
| 2. | Make sure that the Active Energy Manager feature |
|
|
| is enabled in the Setup Utility. Select System |
|
|
| Settings, Power, Active Energy, and Capping |
|
|
| Enabled. |
|
| 3. | Update the server firmware to the latest level (see |
|
|
| “Updating the firmware” on page 151). |
|
| 4. | Update the IMM firmware to the latest level (see |
|
|
| “Updating the firmware” on page 151). |
|
|
|
|
186ThinkServer TD200 Types 3724, 3808, 3809, 3815, 3817, 3824, 3826, 3836: Installation and User Guide
