vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee the Hardware Maintenance Manual to determine which components are customer replaceable units (CRUs) and which components are field replaceable units (FRUs).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Error code | Description | Action |
|
|
|
0010002 | Microprocessor not supported. | 1. Reseat the following components one at a time, in |
|
| |
|
| the order shown, restarting the server each time. |
|
| a. (Trained service technician only) |
|
| Microprocessor 1. |
|
| b. (Trained service technician only) |
|
| Microprocessor 2 (if installed.) |
|
| 2. (Trained service technician only) Remove |
|
| microprocessor 2 and restart the server. |
|
| 3. (Trained service technician only) Remove |
|
| microprocessor 1 and install microprocessor 2 in |
|
| the microprocessor 1 connector. Restart the |
|
| server. If the error is corrected, then |
|
| microprocessor 1 is bad and must be replaced. |
|
| 4. Replace the following components one at a time, |
|
| in the order shown, restarting the server each |
|
| time. |
|
| a. (Trained service technician only) |
|
| Microprocessor 1. |
|
| b. (Trained service technician only) |
|
| Microprocessor 2. |
|
| c. (Trained service technician only) System |
|
| board. |
|
|
|
0011000 | Invalid microprocessor type. | 1. Update the server firmware to the latest level (see |
|
| |
|
| “Updating the firmware” on page 151). |
|
| 2. (Trained service technician only) Remove and |
|
| replace the affected microprocessor (error LED is |
|
| lit) with a supported type (see |
|
| http://www.lenovo.com/thinkserver). |
|
|
|
0011002 | Microprocessor mismatch. | 1. Run the Setup Utility and select System |
|
| |
|
| Information → System Summary → Processor |
|
| Details to view the microprocessor information to |
|
| compare the installed microprocessor |
|
| specifications. |
|
| 2. (Trained service technician only) Remove and |
|
| replace one of the microprocessors so that they |
|
| both match. |
|
|
|
