General problems

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the Hardware Maintenance Manual to determine which components are customer replaceable units (CRUs) and which components are field replaceable units (FRUs).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom

Action

 

 

A cover lock is broken, an LED

If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a

is not working, or a similar

trained service technician.

problem has occurred.

 

 

 

Hard disk drive problems

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the Hardware Maintenance Manual to determine which components are customer replaceable units (CRUs) and which components are field replaceable units (FRUs).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom

Action

 

 

Not all drives are recognized by

Remove the drive that is indicated by the diagnostic tests; then, run the hard disk

drive diagnostic test again. If the remaining drives are recognized, replace the drive

the hard disk drive diagnostic

that you removed with a new one.

test (the Fixed Disk Test).

 

 

 

The server stops responding

Remove the hard disk drive that was being tested when the server stopped

during the hard disk drive

responding, and run the diagnostic test again. If the hard disk drive diagnostic test

diagnostic test.

runs successfully, replace the drive that you removed with a new one.

 

 

A hard disk drive was not

Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic

detected while the operating

tests again.

system was being started.

 

 

 

A hard disk drive passes the

Run the diagnostic SCSI Attached Disk Test.

diagnostic Fixed Disk Test or

Note: This test is supported on server models with RAID arrays that use the

SCSI Attached Disk Test, but

ServeRAID-BR10i, ServeRAID-MR10i, or ServeRAID-MR10is controllers or servers

the problem remains.

with SATA hard disk drives that use the onboard SATA/SAS controller to create

 

RAID arrays. Use the Fixed Disk Test for SATA hard disk drives or servers that

 

have RAID arrays.

 

 

Chapter 7. Troubleshooting 165

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Lenovo 3817, 3836, 3809, 3826, 3724, 3824, 3808, 3815 manual General problems, Hard disk drive problems