General problems
vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee the Hardware Maintenance Manual to determine which components are customer replaceable units (CRUs) and which components are field replaceable units (FRUs).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Symptom | Action |
|
|
A cover lock is broken, an LED | If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a |
is not working, or a similar | trained service technician. |
problem has occurred. |
|
|
|
Hard disk drive problems
vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee the Hardware Maintenance Manual to determine which components are customer replaceable units (CRUs) and which components are field replaceable units (FRUs).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Symptom | Action |
|
|
Not all drives are recognized by | Remove the drive that is indicated by the diagnostic tests; then, run the hard disk |
drive diagnostic test again. If the remaining drives are recognized, replace the drive | |
the hard disk drive diagnostic | that you removed with a new one. |
test (the Fixed Disk Test). |
|
|
|
The server stops responding | Remove the hard disk drive that was being tested when the server stopped |
during the hard disk drive | responding, and run the diagnostic test again. If the hard disk drive diagnostic test |
diagnostic test. | runs successfully, replace the drive that you removed with a new one. |
|
|
A hard disk drive was not | Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic |
detected while the operating | tests again. |
system was being started. |
|
|
|
A hard disk drive passes the | Run the diagnostic SCSI Attached Disk Test. |
diagnostic Fixed Disk Test or | Note: This test is supported on server models with RAID arrays that use the |
SCSI Attached Disk Test, but | |
the problem remains. | with SATA hard disk drives that use the onboard SATA/SAS controller to create |
| RAID arrays. Use the Fixed Disk Test for SATA hard disk drives or servers that |
| have RAID arrays. |
|
|
Chapter 7. Troubleshooting 165
