Lenovo 3817, 3836, 3809, 3826 Troubleshooting, Appendix A. Getting help and technical assistance

EasyStartup overview . . . . . . . . . . . . . . . . . . . . . 148

Installing your operating system without using EasyStartup . . . .	. .	.	150
Using the Boot Manager program	. .	.	150
Enabling the Broadcom Gigabit Ethernet Utility program	. .	.	151
Configuring the Broadcom Gigabit Ethernet controller	. .	.	151

Updating the firmware . . . . . . . . . . . . . . . . . . . . . . 151

Starting the backup server firmware	. . . . . . . . .	.	152
Recovering the server firmware	. . . . . . . . .	.	152
Automated boot recovery (ABR)	. . . . . . . . .	.	154
Three boot failure	. . . . . . . . .	.	154
Using the integrated management module . . . .	. . . . . . . . .	.	155

Using the remote presence capability and blue-screen capture . . . . . . . 156

Enabling the remote presence feature	.	.	. . .	.	.	156
Obtaining the IP address for the IMM	.	.	. . .	.	.	157
Logging on to the Web interface	.	.	. . .	.	.	157
Diagnostics programs and messages	.	.	. . .	.	.	158
Running the diagnostics programs	.	.	. . .	.	.	158
Advanced Settings Utility program	.	.	. . .	.	.	159

Installing EasyManage software . . . . . . . . . . . . . . . . . . 160

Installation requirements .	. . . . . . . . . . . . . . . . . .	.	160
Installation order . . . .	. . . . . . . . . . . . . . . . . . . 160
Installing Windows 2003 components on the Core Server		.	161
Installing Windows 2008 32-bit components		.	161
Uninstalling the LANDesk Software Agent		.	162
Chapter 7. Troubleshooting	. . . . . . . . . . . . . . . . . .	.	163
Troubleshooting tables . .	. . . . . . . . . . . . . . . . . .	.	163
CD or DVD drive problems	. . . . . . . . . . . . . . . . . .	.	163
Diskette drive problems .	. . . . . . . . . . . . . . . . . .	.	164
General problems . . .	. . . . . . . . . . . . . . . . . .	.	165
Hard disk drive problems.	. . . . . . . . . . . . . . . . . .	.	165
Intermittent problems . .	. . . . . . . . . . . . . . . . . . . 166
Keyboard, mouse, or pointing-device problems		.	166
Memory problems . . .	. . . . . . . . . . . . . . . . . .	.	167
Microprocessor problems.	. . . . . . . . . . . . . . . . . .	.	168
Monitor or video problems	. . . . . . . . . . . . . . . . . .	.	168
Optional-device problems	. . . . . . . . . . . . . . . . . .	.	170
Power problems . . . .	. . . . . . . . . . . . . . . . . .	.	171
Serial port problems . .	. . . . . . . . . . . . . . . . . .	.	172
Software problems . . .	. . . . . . . . . . . . . . . . . .	.	173
Universal Serial Bus (USB)	port problems	.	173

Solving undetermined problems . . . . . . . . . . . . . . . . . . 173
Solving SCSI problems	. . . . . .	. . .	. . . . . .	.	174
Solving power problems	. . . . . .	. . .	. . . . . .	.	175

Solving Ethernet controller problems	. . . . . . . . . . . . . . .	.	175
POST	. . . . . . . . . . . . . . .	.	176
Event logs	. . . . . . . . . . . . . . .	.	176

POST error codes . . . . . . . . . . . . . . . . . . . . . . 178

Appendix A. Getting help and technical assistance . . .	. .	.	.	.	.	.	187
Before you call	. .	.	.	.	.	.	187

Using the documentation . . . . . . . . . . . . . . . . . . . . . 187

Getting help and information from the World Wide Web	. . . . . .	. .		.	187
Calling for service	. . . . . . .		. . 188
Using other services			. . 188
Purchasing additional services	. . . . . .	. .		.	189

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