vii

Chapter 8 Troubleshooting ...........................................................................................

8-1

System Viewers ............................................................................................................................

8-2

Lamps ...........................................................................................................................................

8-3

POWER/SLEEP Lamp.............................................................................................................

8-4

Access Lamps...........................................................................................................................

8-4

DISK Access Lamp ..................................................................................................................

8-4

LINK/ACT Lamp.....................................................................................................................

8-4

1000/100/10 Lamp ...................................................................................................................

8-5

100/10 Lamp ............................................................................................................................

8-5

Hard Disk Drive Lamp.............................................................................................................

8-5

Error Messages .............................................................................................................................

8-7

Error Messages after Power-on ................................................................................................

8-7

POST Error Messages ..............................................................................................................

8-8

Beep Codes.............................................................................................................................

8-11

Solving Problems........................................................................................................................

8-12

Problems with NEC Express Server.......................................................................................

8-12

Problems with Windows Server 2003 x64 Editions ...............................................................

8-16

Problems with Windows Server 2003 R2...............................................................................

8-17

Problems with Windows Server 2003 ....................................................................................

8-18

Problems with NEC EXPRESSBUILDER ............................................................................

8-21

Problems with Express Setup .................................................................................................

8-22

Problems with Disk Array Configuration...............................................................................

8-25

Problems with Master Control Menu .....................................................................................

8-26

Collecting Event Log .............................................................................................................

8-26

Collect Configuration Information.........................................................................................

8-27

Collecting Dr. Watson Diagnostic Information ......................................................................

8-27

Memory Dump .......................................................................................................................

8-27

Off-line Maintenance Utility ......................................................................................................

8-28

Starting the Off-line Maintenance Utility...............................................................................

8-28

Features of Off-line Maintenance Utility ...............................................................................

8-29

Resetting the Server....................................................................................................................

8-30

Forced Shutdown........................................................................................................................

8-30

Chapter 9 Upgrading Your Server ................................................................................

9-1

Safety Notes..................................................................................................................................

9-2

Static Precautions .........................................................................................................................

9-3

Preparing for Installation and Removal ........................................................................................

9-4

Installation or Removal Procedure ...............................................................................................

9-5

Left Side Cover ........................................................................................................................

9-5

Front Mask ...............................................................................................................................

9-8

3.5-inch Hard Disk Drive (SAS Model).................................................................................

9-10

3.5-inch Hard Disk Drive (SATA Model)...............................................................................

9-17

PCI Board...............................................................................................................................

9-23

DIMM ....................................................................................................................................

9-33

Processor (CPU).....................................................................................................................

9-42

File Device .............................................................................................................................

9-48

Additional HDD Cage............................................................................................................

9-54