Troubleshooting 8-27

Collect Configuration Information

This section describes on how to collect the information on hardware configuration and inside specification.

In order to collect information, "Diagnostic Program" is used.

IMPORTANT: If STOP error, system error, or stall occurred, follow the procedure below after restarting the system.

1.Point to [Settings] in Start menu, and click [Control Panel]. The [Control Panel] dialog box appears.

2.Double-click [Management Tool], and double-click [Computer Management]. The [Computer Management] dialog box appears.

3.Click [System Tool] → [System Information].

4.Click [Save as System Information File] in the [Operation] menu.

5.Input the file name to save in the [File Name] box.

6.Click [Save].

Collecting Dr. Watson Diagnostic Information

Dr. Watson collects diagnostic information related to application errors. The location to save the information can be specified as you like. For more information, refer to Chapter 5.

Memory Dump

If an error occurs, the dump file should be saved to acquire necessary information.

If you saved the dump to DAT, write down that it is saved as "NTBackup" or "ARCServe" on the label. You can specify the location to save the diagnostic information as you like. For more information, refer to "Specifying Memory Dump (Debug Information (refer to Chapter 5 for detail)".

IMPORTANT:

„Consult with your service representative before dumping the memory. Dumping the memory while the server is in the successful operation may affect the system operation.

„Restarting the system due to an error may display a message indicating insufficient virtual memory. Ignore this message and proceed. Restarting the system may result in dumping improper data.