Troubleshooting 8-21

Problems with NEC EXPRESSBUILDER

When the server is not booted from the NEC EXPRESSBUILDER CD-ROM, check the following: Did you set the NEC EXPRESSBUILDER during POST and restart the server?

→If you do not set the NEC EXPRESSBUILDER during POST and restart the server, an error message will appear or the OS will boot.

Is BIOS configuration correct?

→The boot device order may be specified with the BIOS SETUP utility of the server. Use the BIOS Setup utility to change the boot device order to boot the system from the DVD-ROM drive first.

<Menu to check: [Boot]>

Is an error message appeared?

→When an error occurs while the NEC EXPRESSBUILDER is in progress, the following message appears. After this message appears, check the error and take the appropriate corrective action according to the message listed in the table below.

Message

Cause and Remedy

This machine is not supported.

This NEC EXPRESSBUILDER version is not

 

designed for this server. Execute the NEC

 

EXPRESSBUILDER on the compliant server.

Hard disk access error

The hard disk drive is not connected or it is

 

failed.

 

Check whether the hard disk drive is correctly

 

connected.

NvRAM access error

An access to the nonvolatile memory

 

(NvRAM) is not acceptable.

The system-specific information

The system-specific information can't be

does not exist on the baseboard.

acquired in the mother board exchange and

Please restore the backup data

so on.

or write the data by using

 

[System Information

 

Management] of the Off-line

 

Maintenance Utility. Only the

 

authorized personnel are allowed

 

to do this operation.