NEC 5800/230Eh [Example]

8-2 Troubleshooting

SYSTEM VIEWERS

Monitor the occurrence of fault by NEC ESMPRO during the system operation.

Especially take note on whether any alert is reported to NEC ESMPRO Manager on the language PC. Check whether any alert is reported on the Operation Window, Data Viewer, or Alert Viewer of NEC ESMPRO Manager.

[Example]

NEC ESMPRO Manager

Contents

3rd Edition 5-2007 ONL-4152dN-120Eh-100-99-0704 PROPRIETARY NOTICE AND LIABILITY DISCLAIMER Keep this manual at hand for quick reference at anytime necessary WARNING CAUTION CAUTION Attentions Prohibited Actions Mandatory Action NOTE: Momentary voltage drop prevention: Trademarks Notes: (1) (2)The contents of this manual may be revised without prior notice (3) Page This manual is a guide for proper setup and use of your server Keep this manual for future use The following describes how to proceed with this manual How to Use This Manual Text Conventions Improper use of any provided CONTENTS Preface General Power Supply and Power Cord Use During Operation Unpacking the System Installing Optional Devices Turning On the Server Installing Operating System Installing Utilities NEC EXPRESSBUILDER for DOS-basedwith Remote Console Starting NEC ESMPRO Web-basedPromise Array Manager MegaRAID Storage Manager (Server) Page Interface Cables Connection of Disk Array Controller N8103-91(SAS) Power Cables Appendix A A-1 E-1 F-1 Page Notes on Using Your Server Page Notes on Using Your Server General WARNING 1-4Notes on Using Your Server Power Supply and Power Cord Use Installation, Relocation, Storage, and Connection 1-6Notes on Using Your Server Cleaning and Working with Internal Devices During Operation Page Provided software 1-10Notes on Using Your Server Dispose of the server, all the internal devices and Mother board Page 1-12Notes on Using Your Server Advice for Health General Description Front View Front View SAS Model SATA Model Page 2-6General Description Rear View Page Internal View Page Page Page 2-12General Description Power Supply Peripheral Bays Remote Power-OnFeature (Wake On LAN) AC LINK Feature Security NEC EXPRESSBUILDER NEC ESMPRO Off-lineMaintenance Utility System Diagnostic Utility Remote Management POWER Switch Power On POST POST Execution Flow POST Error Messages Power Off IMPORTANT: SLEEP Switch DVD-ROMDrive Setting and Removing the Disc Press the Open/Close button on the front of the Your OS may have a command to eject the tray When you have taken out the disc, retract the tray back in place When you fail to eject: Use of the Disc Page Setting Up Your Server 3-2Setting Up Your Server Follow the flowchart below to set up the server Page 3-4Setting Up Your Server The following figure illustrates a site suitable for installing the server Page 3-6Setting Up Your Server To connect a „Do not connect the serial ports with the telephone line directly Page 3-8Setting Up Your Server Connect the provided power cord to the server 2.Plug the other end of the power cord into the wall outlet Page Page Alt Delete Tab Page Configuring Your Server Page Starting SETUP Utility 4-4Configuring Your Server Description on On-ScreenItems and Key Usage Configuration Examples Time and Date Settings Link with Management Software Hard Disk Drive UPS Boot Memory CPU Keyboard Event Log External Devices Internal Devices Saving the Configuration Data Menu and Parameter Descriptions Main 4-10Configuring Your Server „After carriage of device „After storage of device Processor Settings See the table below for the items 4-12Configuring Your Server Advanced The Advanced menu appears if you move the cursor to the position of "Advanced 4-14Configuring Your Server Memory Configuration PCI Configuration 4-16Configuring Your Server – Onboard Video Controller – Onboard LAN Peripheral Configuration 4-18Configuring Your Server Advanced Chipset Control Page Page 4-22Configuring Your Server Server The Server menu appears if you move the cursor to "Server Page 4-24Configuring Your Server If the server is connected to the UPS, set at least 10 seconds delay in the System Management 4-26Configuring Your Server Console Redirection Event Log Configuration Page Exit Exit Saving Changes Exit Discarding Changes Load Setup Defaults Load Custom Defaults Save Custom Defaults Discard Changes Save Changes Running Setup Utility Running LSI Logic Software RAID Setup Utility When the following screen appears after you have powered on the server, press Check the description as shown below on the POST screen, then press NOTE: Press Ctrl + M to start the LSI Logic Software RAID Setup Utility LSI Logic Software RAID Configuration Utility TOP Menu (Management Menu) Exiting from LSI Logic Software RAID Setup Utility Menu Tree Setting list Operating Procedures for Setup Utility Creating/Adding Configuration Space F10 Page Page Page Manual Rebuild Setting Hot Spare Page Check Consistency Others Page Page 4-46Configuring Your Server The following describe the clearing procedure 2.Remove the left side cover (see Chapter 9) 3.Change jumper switching setting from "Protect" to "Clear „Use the clip over jumper pins 1 and 2 on the mother board Page Page Installing the Operating System with Express Setup NOTES: Installation Notice About Windows family Installing Optional Mass Storage Driver BIOS Settings NEC ESMPRO Agent Optional Board Supported by NEC EXPRESSBUILDER NOTE: Installing on the Mirrored Volume Creating Partition Size Re-installingto the hard disk drive which has been upgraded to Dynamic Disk Disk Configuration (Concerning the area displayed as "EISA") Application of Service Pack 5-8Installing the Operating System with Express Setup The Flow of Setup This section shows the flow of the Express setup Installing the Windows Server ENTER ESC [Using the existing Configuration Disk] [Using a blank disk] Page Page Page Installing and Setting Device Drivers PROSet Adapter Fault Tolerance (AFT)/Adaptive Load Balancing (ALB) Network Driver Page Optional Network Board Driver Installation of the Optional Network Board Driver Graphics Accelerator Driver Installing SCSI Controller Driver (N8103-75/95) Installing Disk Array Controller Driver (N8103-80F) Notes of N8103-75 Available switch options for Windows Server 2003 Boot.ini file Many different switches will be available if you edit Boot.ini file For the available switch options, refer to the following information: „Microsoft Knowledge Base - Article ID: Below is the example on how to add /PAE switch to Boot.ini file Setting for Solving Problems Memory Dump (Debug Information) Page Page Windows Dr. Watson Network Monitor Installing Maintenance Utilities Updating the System – Installing Service Pack – Making Backup Copies of System Information Installing with the OEM-FDfor Mass Storage Device Installation of Mass storage device not to be supported by ExpressSetup Installing and Using Utilities Page Page NEC EXPRESSBUILDER for DOS-Basedwith Local Console Starting NEC EXPRESSBUILDER Express Setup Tools Page Page Page NEC EXPRESSBUILDER for DOS-basedwith Remote Console Starting Top Menu Setup Page NEC EXPRESSBUILDER for Windows-Based(Master Control Menu) Creating Configuration Diskette Page Page Page Functions and Features Setup with Express Setup Manual Setup Major Functions Components Page Server Setup Operating Environment Management PC Setup Page Maintenance 7-2Maintenance Clean the server on a regular basis to keep the server in a good shape Cleaning the Server 7-4Maintenance Cleaning the Interior Follow the procedure below to clean the interior of the server 1.Turn off the server and unplug all power cables 2.Remove the left side cover. (See Chapter 9.) Cleaning the Keyboard/Mouse Cleaning Disc Test Items Startup and Exit of System Diagnostics Page <Test Result <Device List <Log Info <Option <Reboot Follow the procedure below to relocate or store the server: 1.Take a media out of the server, if any 2.Power off the server (the POWER/SLEEP lamp goes off) 3.Unplug the power cord of the server from a power outlet 4.Remove all the cables from the server Page Troubleshooting [Example] Troubleshooting POWER/SLEEP Lamp Access Lamps DISK Access Lamp LINK/ACT Lamp 1000/100/10 Lamp 100/10 Lamp Hard Disk Drive Lamp Page Error Messages after Power-on 8-8Troubleshooting POST Error Messages Page Page Beep Codes Problems with NEC Express Server Is the DIMM board installed If you perform any keyboard or mouse operation immediately after Does the server have contains appropriate memory boards or PCI devices →Operation of the server with unauthorized devices is not guaranteed Are cables properly connected Page Page 8-16Troubleshooting Problems with Windows Server 2003 x64 Editions Source: DCOM Category: Error Event ID: Problems with Windows Server 2003 R2 8-18Troubleshooting Problems with Windows Server Did you confirm the notes on installing the operating system →There is no problem on this issue Is the NEC EXPRESSBUILDER CD-ROMin the DVD-ROMdrive →There is no problem about this issue Check the System Event Log to confirm that STOP error occurred Is the cable connected properly Have the protocol and service already configured Is the transfer speed correct Page Problems with NEC EXPRESSBUILDER 8-22Troubleshooting Problems with Express Setup If you want to perform re-setup,see Appendix D and perform "Manual Setup →It is not an abnormal condition. Press Enter to continue the installation →There are some errors on the specified setup information Is there any other partition than the partition to 8-24Troubleshooting →Are you specifying more than two protocols Problems with Disk Array Configuration Fail to install the OS: Fail to start the OS: Rebuild fails: Auto rebuild fails: Problems with Master Control Menu The master control menu fails to appear: Shift Collecting Event Log Collect Configuration Information Collecting Dr. Watson Diagnostic Information Memory Dump Starting the Off-lineMaintenance Utility Features of Off-lineMaintenance Utility Page Upgrading Your Server 9-2Upgrading Your Server Page Page Left Side Cover Removal Page Installation Front Mask Installation 3.5-inchHard Disk Drive (SAS Model) Setting SAS Software Page Page Page Page Page 3.5-inchHard Disk Drive (SATA Model) Setting SATA Software RAID Page Page Page Page Pause PCI Board 9-24Upgrading Your Server Slots to install the PCI board SAS Model SATA Model Installation Considerations for RAID Controller Page 9-28Upgrading Your Server N8103-101 N8103-105 N8154-11Additional HDD Cage Page Page Setting after installation DIMM Installation Order and Notes DIMM Installation Pattern for Using Online Spare Memory Feature Installation Pattern in Memory Controller Page Page Page Page Installation of Duct Page Page Processor (CPU) Page Page Page Page Page File Device SCSI Device 1.Provide the proper setting for the device IMPORTANT: SCSI ID for the device you are installing must be unique Remove the left side cover and front mask as described earlier in this chapter 4.Remove the two screws securing the dummy cover of the additional slot Page IDE Device Page Page Additional HDD Cage Page Page Page Page Page Page Internal Cabling Diagrams Addition of Hard Disk Drive Installation of SAS Disks Installation of SATA Disks Installation of N8154-09Additional HDD Cage in SATA Model Server Connection of Disk Array Controller N8103-91(SAS) Page Connection of Disk Array Controller N8103-101(SATA2) Standard Configuration When Using Additional HDD Cage Page Connection of 5.25-inchDevice The 5.25-inchdevice bay can be equipped with a SCSI device or an IDE device Installation of SCSI Device [SAS model] [SATA model] 10-10Internal Cabling Diagrams Installation of IDE Device Use the separately-pricedIDE controller and the IDE cable for the connection Page 10-12Internal Cabling Diagrams Specifications A-2Specifications Specifications A-3 SATA2 Model (N8100-1287F/1288F/1352F) A-4Specifications Specifications A-5 SAS Model (N8100-1237F/1238F/1323F/1324F) A-6Specifications SAS Model (N8100-1290F/1291F/1293F) Other Precautions Notes on use Page DVD/CD-ROM Tape Media Keyboard Mouse IRQ and I/O Port Address C-2IRQ and I/O Port Address I/O Port Address The factory-setI/O port addresses for the server are assigned as follows: Installing Windows Server 2003 x64 Editions Manual Installation when N8103-80FKeeps Connection Page Creating "Windows Server 2003 x64 Edition OEM-DISKfor NEC EXPRESSBUILDER Page D-6Installing Windows Server 2003 x64 Editions Windows Server 2003 x64 Editions Clean Installation 1.Turn on the system power 2.Insert the Windows Server 2003 x64 Edition CD-ROMinto the DVD-ROMdrive 3.Press Ctrl + Alt + Delete to reset the system Page D-8Installing Windows Server 2003 x64 Editions Before Re-installingthe Operation System Re-installingthe Operation System Start the clean installation following the procedure described in this manual Installing Windows Server 2003 x64 Editions D-9 Procedure for Modifying the Drive Letter Click Start menu 2.Specify the [Disk Management] in the left side of the window 4.Click [Yes] Page PROSet Adapter Fault Tolerance (AFT)/Adaptive Load Balancing (ALB) Page Page Re-installthe Optional Network Board Driver Installation of the Optional Network Board Driver Graphics Accelerator Driver Page Optional Network Board Driver Installing SCSI Controller Driver (N8103-75) Installing SCSI Controller Driver (N8103-95) Page Page Page Installing Windows Server Application of Service Pack Page Creating "Windows Server 2003 OEM-DISKfor NEC EXPRESSBUILDER Page E-6Installing Windows Server Windows Server 2003 Clean Installation This section explains how to perform a clean installation of Windows Server 2.Insert the Windows Server 2003 CD-ROMinto the DVD-ROMdrive Page Page Installing Windows Server 2003 E-9 E-10Installing Windows Server Installing Windows Server 2003 E-11 Re-installingthe Operation System if Multiple Logical Drives Exist [Before Re-installingthe Operation System] [Re-installingthe Operation System] The drive letter of the Page Page Page Page Page Page Installing SCSI Controller Driver (N8103-75/95) Notes of N8103-75 Page Page E-22Installing Windows Server Available Switch Options for Windows Server 2003 Boot.ini File Page Page Product Configuration Record Table F-2Product Configuration Record Table Product Configuration Record Table F-3 Software