8-12 Troubleshooting

SOLVING PROBLEMS

When the server fails to operate as expected, see the following to find out your problem and follow the instruction given before asking for repair.

If the server still fails to operate successfully after solving your problem, take a note on the on- screen message and contact your service representative.

Problems with NEC Express Server

No screen display appears and beep occurs.

Is the DIMM board installed securely?

→Check whether the DIMM board is inserted into the mating connector securely.

→Make sure the jumper switches have been returned to their original positions after CMOS clearing. See "Configuring Mother Board Jumpers" in Chapter 4 for the positions of the jumper switches.

Fail to power on the server:

Is the server is properly supplied with power?

→Check if the power cord is connected to a power outlet (or UPS) that meets the power specifications for the server.

→Check the power cord for broken shield or bent plugs.

→Make sure the power breaker for the connected power outlet is on.

→If the power cord is plugged to a UPS, make sure the UPS is powered and it outputs power. See the manual that comes with the UPS for details.

Power supply to the server may be linked with the connected UPS using the BIOS Setup utility of the server.

<Menu to check: [Advanced] - [AC-LINK]>

Did you press the POWER/SLEEP switch?

→Press the POWER/SLEEP switch on the front of the server to turn on the power (the POWER/SLEEP lamp lights).