8-26 Troubleshooting

Problems with Master Control MenuThe master control menu fails to appear:

Is your system Windows NT 4.0 or later, or Windows 95 or later?

→The CD-ROM Autorun feature is supported by Windows NT 4.0 and Windows 95. The older versions do not automatically start from the CD-ROM.

Is Shift pressed?

→Setting the CD-ROM with Shift pressed down cancels the Autorun feature. Is the system in the proper state?

→The menu may not appear depending on the system registry setting or the timing to set the CD-ROM. In such a case, start the Explorer and run \MC\1ST.EXE in the CD-ROM.

Collecting Event Log

This section describes on how to collect the log of various events that occurred on the server.

IMPORTANT: If STOP error, system error, or stall occurred, follow the procedure below after restarting the system.

1.Click [Management Tool] → [Event Viewer] from the Control Panel.

2.Select the type of the log to collect.

On [Application Log], the events related to the running application is archived. On [Security Log], the events related to the security is archived. On [System Log], the events occurred at the item which configures Windows system is archived.

3.Click [Save as...] in the [Run] menu.

4.Input the file name of archived log in the [File Name] box.

5.Select the type of the log file you want to save in the [File Type] list box and click [OK]. For more information, refer to Windows Online Help.