8-28 Troubleshooting

OFF-LINE MAINTENANCE UTILITY

The Off-line Maintenance Utility is an OS-independent maintenance program. When you are unable to start the OS-dependent NEC ESMPRO to troubleshoot a problem, the Off-line Maintenance Utility can be used.

IMPORTANT:

„The Off-line Maintenance Utility is intended for use of your service representative. The NEC EXPRESSBUILDER CD-ROM and the Off-line Maintenance Utility Bootable FD you have created contain a file that describes operation of the utility, but do not attempt to use the utility by yourself. Contact your service representative and follow instructions.

„Starting the Off-line Maintenance Utility disables any access from a client to the server.

Starting the Off-line Maintenance Utility

The Off-line Maintenance Utility may be started in the following ways.

„From the CD-ROM

Set the NEC EXPRESSBUILDER CD-ROM in the DVD-ROM drive and reboot the system.

After the menu is displayed on the screen, select "Tools" - "Off-line Maintenance Utility". The Off-line Maintenance Utility program starts from the CD-ROM.

„From the floppy disk (by using an external floppy disk drive)

Set the Off-line Maintenance Utility Bootable FD in the floppy disk drive and reboot the system.

The Off-line Maintenance Utility program starts from the boot disk.

The Off-line Maintenance Utility Bootable FD is created by selecting "Tools" - "Create Support FD" on the NEC EXPRESSBUILDER.

„Manual start (by pressing F4)

When the Off-line Maintenance Utility is installed, press F4 while the start-up screen of the server is on screen. The Off-line Maintenance Utility starts from the hard disk drive.