NETGEAR DGFV338 Chapter 8 Troubleshooting

Troubleshooting 8-1

v1.0, April 2007

Chapter 8 Troubleshooting

This chapter gives information about troubleshooting your ProSafe Wireless ADSL Modem VPN

Firewall Router. After each problem description, instructio ns are provided to help you diagnose

and solve the problem.

After you turn on power to the firewall, the following sequence of events should occur:

1. When power is first applied, verify that the PWR LED is on.

2. After approximately 60 to 90 seconds, verify that:

a. The TEST LED is not lit.

b. The LAN port LEDs are lit for any local ports that are connected.

c. The Internet port LED is lit.

If a port’s LED is lit, a link has been established to the connected device. If a LAN port is

connected to a 100 Mbps device, verify that the port’s 100 Mbps LED is green. If the port is

connected to a 10 Mbps device, the 10 Mbps LED will be green.

If any of these conditions does not occur, refer to the appropriate following section.

If the Power and other LEDs are off when your firewall is turned on:

• Make sure that the power cord is properly connected to your firewall and that the power

supply adapter is properly connected to a functioning power outlet.

• Check that you are using the 12 V DC power adapter supplied by NETGEAR for this product.

If the error persists, you have a hardware problem and sh ould contact technica l support.