NETGEAR UTM10EW-100NAS Troubleshooting the Web Management Interface, LAN or WAN Port LEDs Not On

ProSecure Unified Threat Management UTM10 or UTM25 Reference Manual

LAN or WAN Port LEDs Not On

If either the LAN LEDs or WAN LEDs do not light when the Ethernet connection is made, check the following:

•Make sure that the Ethernet cable connections are secure at the UTM and at the hub, router, or workstation.

•Make sure that power is turned on to the connected hub, router, or workstation.

•Be sure you are using the correct cables:

When connecting the UTM’s WAN ports to one or two devices that provide the Internet connections, use the cables that are supplied with the devices. These cables could be a standard straight-through Ethernet cables or an Ethernet crossover cables.

Troubleshooting the Web Management Interface

If you are unable to access the UTM’s Web Management Interface from a PC on your local network, check the following:

•Check the Ethernet connection between the PC and the UTM as described in the previous section (“LAN or WAN Port LEDs Not On).

•Make sure your PC’s IP address is on the same subnet as the UTM. If you are using the recommended addressing scheme, your PC’s address should be in the range of 192.168.1.2 to 192.168.1.254.

Note: If your PC’s IP address is shown as 169.254.x.x:

Windows and MacOS generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the PC to the UTM and reboot your PC.

Troubleshooting and Using Online Support 12-3

v1.0, September 2009