NETGEAR UTM25-100NAS Sending Suspicious Files to Netgear for Analysis, Malware Analysis Settings

ProSecure Unified Threat Management UTM10 or UTM25 Reference Manual

If NETGEAR Technical Support cannot access the UTM remotely, they might ask you to save a log file to your computer and then e-mail it to NETGEAR for analysis (see “Gathering Important Log Information” on page 11-47).

Sending Suspicious Files to NETGEAR for Analysis

You can report any undetected malware file or malicious e-mail to NETGEAR for analysis. The file is compressed and password-protected before it is sent.

To submit a file to NETGEAR for analysis:

1.Select Support > Malware Analysis from the menu The Online Support screen displays.

Figure 12-3

2.Enter the settings as explained in Table 12-1.

Table 12-1. Malware Analysis Settings

	Setting	Description (or Subfield and Description)
	Email Address	The e-mail address of the submitter to enable NETGEAR to contact the
		submitter if needed.
	File Location	Click Browse to navigate to the file that you want to submit to NETGEAR.
	Source / Product Model	Specify where the file originated (for example, an e-mail address if received
		via e-mail) and, if known, which product or scan feature (for example, the
		UTM or a desktop anti-virus application) detected the file.
	Description	As an option, include a description or any information that is relevant.
Troubleshooting and Using Online Support			12-11

v1.0, September 2009