NETGEAR UTM25EW-100NAS, UTM25-100NAS When You Enter a URL or IP Address a Time-out Error Occurs

ProSecure Unified Threat Management UTM10 or UTM25 Reference Manual

•If your UTM’s IP address has been changed and you do not know the current IP address, clear the UTM’s configuration to factory defaults. This sets the UTM’s IP address to 192.168.1.1. This procedure is explained in “Restoring the Default Configuration and Password” on page 12-8.

Tip: If you do not want to revert to the factory default settings and lose your configuration settings, you can reboot the UTM and use a sniffer to capture packets sent during the reboot. Look at the ARP packets to locate the UTM’s LAN interface address.

•Make sure that you are using the SSL https://address login rather than the http://address login.

•Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded.

•Try quitting the browser and launching it again.

•Make sure that you are using the correct login information. The factory default login name is admin and the password is password. Make sure that Caps Lock is off when entering this information.

If the UTM does not save changes you have made in the Web Configuration Interface, check the following:

•When entering configuration settings, be sure to click the Apply button before moving to another menu or tab, or your changes are lost.

•Click the Refresh or Reload button in the Web browser. The changes might have occurred, but the Web browser might be caching the old configuration.

When You Enter a URL or IP Address a Time-out Error Occurs

A number of things could be causing this situation. Try the following troubleshooting steps.

•Check whether other computers on the LAN work properly. If they do, ensure that your computer’s TCP/IP settings are correct. If you use a fixed (static) IP address, check the subnet mask, default gateway, DNS, and IP addresses on the WAN1 ISP Settings or WAN2 ISP Settings screen of the UTM25, or on the WAN ISP Settings screen of the UTM10 (see “Manually Configuring the Internet Connection” on page 3-5).

12-4 Troubleshooting and Using Online Support

v1.0, September 2009