Handset or base unit, Displayed, Not turn on | Panasonic KX-FC962HK

12. Help

Problem	Cause & Solution
I cannot page a cordless	L The called cordless handset is too far from the base unit.
handset or base unit.	L The called unit is in use. Try again later.

Caller information is not	L You have not subscribed to Caller ID service.
displayed.	L The caller requested not to send his/her information.
	L Depending on the service of the local telephone company, caller
	information may not be displayed on the cordless handset in
	TEL/FAX mode. In this case, change the TEL/FAX ring setting to 1
	(feature #78 on page 66).

While viewing caller	L Do not pause for over 1 minute on the cordless handset or 3
information, the display	minutes on the base unit while searching.
returns to standby mode.

12.3.3 Cordless handset

Problem	Cause & Solution
The cordless handset	L Make sure that the batteries are installed correctly (page 6).
does not work.	L Fully charge the batteries (page 8).
	L Clean the charge contacts and charge again (page 8).
	L Turn the cordless handset power OFF, then ON (page 18).
	L Check that the power cord is connected properly.
	L The cordless handset has not been registered to the base unit.
	Register the cordless handset (page 75).
	L Re-install the batteries (page 6) and fully charge them.

The cordless handset	L The cordless handset is not turned ON. Turn the power ON (page
display is blank.	18).

The cordless handset will	L Make sure that the batteries are installed correctly (page 6).
not turn ON.	L Fully charge the batteries (page 8).
	L Clean the charge contacts and charge again (page 8).

w is flashing.	L The cordless handset is not registered to the base unit. Register it
	(page 75).
	L The cordless handset is too far from the base unit. Move closer.
	L The power cord is not connected. Check the connections.
	L You are using the cordless handset or base unit in an area with
	high electrical interference. Locate the cordless handset and base
	unit away from interference sources, such as antenna and mobile
	phones.

The cordless handset	L The night mode feature is turned ON. Turn it OFF (page 33).
does not ring.	L The ringer volume is turned OFF. Adjust it (page 18).

The batteries should be	L Clean the charge contacts and charge again (page 8).
charging but the battery	L The AC adaptor is disconnected. Plug in the AC adaptor.
icon does not change.

A busy tone is heard when	L The cordless handset is too far from the base unit. Move closer and
{C} is pressed.	try again.
	L The base unit or another cordless handset is on an outside call.
	Wait for the other user to complete the call.

Static, sound cuts in/out,	L Move the cordless handset and the base unit away from other
fades. Interference from	electrical appliances.
other electrical units.	L Move closer to the base unit.

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Panasonic KX-FC962HK Problem Cause & Solution Cannot page a cordless, Handset or base unit, Caller information is not

Contents

Operating Instructions Important Instructions 100 101 Included accessories Quantity Available accessories Accessory informationModel No Specifications/Usage Installing the batteries Battery installation / replacementReplacing the batteries Base unit ConnectionsCharger unit Battery charge Battery strengthBattery icons Battery strength Battery life Correct Incorrect Recording paperFAX/START Fax sending / Copying Fax receivingTo send a fax Copy FAX/START When the Auto Answer indicator flashes When the Auto Answer indicator is onAnswering machine Stop Menu SET Installation Important safety instructionsBattery Important Instructions For best performance Location of Controls Cordless handset SETMenu Lower Display descriptions of the cordless handset Overview Turning the cordless handset power ON/OFF Adjusting cordless handset volumePower on Power OFF Adjusting base unit volume Dialling modeWith the cordless handset With the base unit Date and time Example 10 AugustExample 1520 24-hour time entry Press 15 SET Date & Time Press SET Your logo Example 10 August, 2005 Press 10 08To correct a mistake Flash Stop Mute SET To select characters using a or B Keypad CharactersTo enter your logo Example Bill To change uppercase or lowercase letters Your fax number Stop SETYour FAX no Press SET Example +234 Making phone calls MIC SP-PHONE Any key answer feature Auto talk feature Answering phone calls Recording a telephone conversation Record Stop Making a phone call using the phonebook Cordless handset phonebookCategories Storing phonebook items Erasing stored items Editing a stored itemChain dial Base unit phonebook Erasing a stored itemErase Stop SP-PHONE SET Helpful hints One-touch dial feature Night mode Setting the ring delay for night mode Select Ringer Setup, then pressSelect Ring Delay, then press Setting night mode ON/OFF Caller ID service How Caller ID is displayed Viewing and calling back using caller information Editing a caller’s telephone number before calling back Caller ID FAX/START Stop SP-PHONE Erasing caller information To delete a numberTo insert a number Erasing all caller information Into the cordless handset phonebook Into the base unit phonebookInto the one-touch dial Caller ID Voice mail service Sending a fax manually Stop FAX/START Document weight Documents you can sendMinimum document size Maximum document size FAX/START Lower Broadcast transmission Programming items into the broadcast memoryAdding a new item into the broadcast memory Erasing a stored item from the broadcast memory To cancel broadcast transmission To send the same document to a one-time group of parties Use only as a fax FAX only mode Use mostly as a telephone TEL modeSelecting the way to use your fax machine Auto receive Use as a telephone and/or fax TEL/FAX mode Activating TEL mode Activating TEL mode with the cordless handsetHow to receive phone calls and faxes with the base unit Receiving a fax manually Auto answer Activating TEL/FAX mode TEL/FAX ModeTo stop receiving How phone calls and faxes are received Activating TAM/FAX mode Activating TAM/FAX mode with the cordless handsetRing setting in TAM/FAX mode Receiving a fax automatically Auto answer on FAX only Mode Activating FAX only modeAnswering calls with an extension telephone Storing undesired callers Activating the junk fax prohibitorStop SET Using with the ring detection feature To use the ring detection feature, set to TEL mode Stop Copy Making a copyTo stop copying Recording your greeting message Erasing your recorded greeting messagePre-recorded greeting message To check the greeting message Erasing recorded messages Listening to recorded messagesStop Playback Erase Recording your greeting message Using the answering machine with the cordless handsetTo erase your greeting message Recording a voice memo Using direct commandsProgramming for answering machine Turning call screening on/off Selecting the caller’s recording timeTurning message alert on/off Operating from a remote location Remote operation using remote commandsSummary of remote operation Pager call SP-PHONE SET Programming basic features Programming advanced featuresTo cancel programming Base unit programming Basic features Advanced features Code #35 Setting the night mode Code #42 Setting the message alertCode #44 Setting the memory reception alert Code #46 Setting friendly reception Code #55 Setting the greeting message Code #58 Setting the scan contrastCode #59 Setting the print contrast Code #67 Setting the call screening Direct commands for programming features Program code and direct command button #13 Dialling mode OFF #23 Overseas mode#25 Delayed transmission #35 Night mode #73 Manual receive mode #76 Connecting tone#78 TEL/FAX ring setting #80 Set default YES Cordless handset programming Alarm Display setupProgrammable functions Ringer options Call options Other options Programmable functions using the base unit PIN Resetting the cordless handset to its default settingsSetting pause length Changing the recall flash time Setting call restriction Setting call bar for the base unitStoring/changing emergency numbers Changing the base unit PIN personal identification number Programmable Features Operating additional units Registering a cordless handset to a base unitAdditional cordless handsets Additional base units Cancelling a cordless handset Cancelling a base unitSelecting a base unit Increasing the range of the base unit Intercom Between cordless handsetsBetween a cordless handset and the base unit Intercom SP-PHONE B Example When the base unit calls cordless handset Base unit Transferring calls / Conference callsFrom a cordless handset to the base unit SP-PHONE Intercom From the base unit to a cordless handset To transfer a call without speaking to the base unit user Copying a stored item Copying cordless handset phonebook itemsCopying all stored items Available character entries for the cordless handset Character entry modes Extended 2 character table O Cyrillic character table P Wall mounting the charger Wall template for charger Error messages Reports Error messages Base unit display Display Cause & Solution Work. Contact our service personnel System is busy. Replace the handset or stop usingTransmission error occurred. Try again Document is jammed. Remove the jammed document Initial settings When a function does not work, check hereGeneral Problem Cause & Solution Cannot page a cordless Returns to standby modeProblem Cause & Solution Cordless handset Charging but the battery Nearest Panasonic service centre Interference sources, such as antenna and mobile phonesBut category ring tones Will not sound Cannot redial by Base unit Cordless handset Fax sending Fax receiving Copying Answering machine If a power failure occurs Recording paper jams Do not use paper products, such as paper towels or tissues Document feeder / scanner glass cleaningDocument jams sending Thermal head cleaning Help Reference lists and reports Base unit only Specifications Duplex procedure RF transmission power Approx mW Operating environmentMass Weight Approx g Mass Weight Approx g Power supply For your future reference User recordAttach your sales receipt here Index 102 103