Error messages Reports | Panasonic KX-FC962HK guide

12. Help

12.1 Error messages – Reports

If a problem occurs during fax transmission or reception, one of the following messages will be printed on the sending and journal reports (page 40).

Message	Code	Cause & Solution
COMMUNICATION ERROR	40-42	L A transmission or reception error occurred.
	46-72	Try again or check with the other party.
	FF

	43	L A line problem occurred. Connect the
	44	telephone line cord to a different jack and try
		again.
		L An overseas transmission error occurred. Try
		using the overseas mode (feature #23 on
		page 63).

DOCUMENT JAMMED	-----	L The document is jammed. Remove the
		jammed document (page 94).

ERROR-NOT YOUR UNIT	54	L A transmission or reception error occurred
	59	because of a problem with the other party’s
	70	fax machine. Check with the other party.

JUNK FAX PROH. REJECT	-----	L The fax was rejected by the junk fax prohibitor
		feature (page 51).

MEMORY FULL	-----	L The memory is full of received documents
		due to a lack of recording paper or a recording
		paper jam. Install paper (page 9) or clear the
		jammed paper (page 93).

NO DOCUMENT	-----	L The document was not fed into the unit
		properly. Re-insert it and try again.

OTHER FAX NOT RESPONDING	-----	L The other party’s fax machine is busy or has
		run out of recording paper. Try again.
		L The other party’s fax machine rings too many
		times. Send the fax manually (page 40).
		L The other party’s machine is not a fax
		machine. Check with the other party.
		L The number you dialled is not in service.

PRESSED THE STOP KEY	-----	L {STOP} was pressed, and fax transmission or
		reception was cancelled.

OK	-----	L Fax transmission or reception was
		successful.

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Panasonic KX-FC962HK manual Error messages Reports

Contents

Operating Instructions Important Instructions 100 101 Included accessories Quantity Accessory information Available accessoriesModel No Specifications/Usage Battery installation / replacement Installing the batteriesReplacing the batteries Connections Base unitCharger unit Battery charge Battery strengthBattery icons Battery strength Battery life Recording paper Correct IncorrectFAX/START Fax sending / Copying Fax receivingTo send a fax Copy FAX/START When the Auto Answer indicator flashes When the Auto Answer indicator is onAnswering machine Stop Menu SET Important safety instructions InstallationBattery Important Instructions For best performance Location of Controls Cordless handset SETMenu Lower Display descriptions of the cordless handset Overview Turning the cordless handset power ON/OFF Adjusting cordless handset volumePower on Power OFF Adjusting base unit volume Dialling modeWith the cordless handset With the base unit Date and time Example 10 AugustExample 1520 24-hour time entry Press 15 SET Date & Time Press SET Your logo Example 10 August, 2005 Press 10 08To correct a mistake Flash Stop Mute SET To select characters using a or B Keypad CharactersTo enter your logo Example Bill To change uppercase or lowercase letters Your fax number Stop SETYour FAX no Press SET Example +234 Making phone calls MIC SP-PHONE Any key answer feature Auto talk feature Answering phone calls Recording a telephone conversation Record Stop Making a phone call using the phonebook Cordless handset phonebookCategories Storing phonebook items Editing a stored item Erasing stored itemsChain dial Base unit phonebook Erasing a stored itemErase Stop SP-PHONE SET Helpful hints One-touch dial feature Night mode Setting the ring delay for night mode Select Ringer Setup, then pressSelect Ring Delay, then press Setting night mode ON/OFF Caller ID service How Caller ID is displayed Viewing and calling back using caller information Editing a caller’s telephone number before calling back Caller ID FAX/START Stop SP-PHONE Erasing caller information To delete a numberTo insert a number Erasing all caller information Into the cordless handset phonebook Into the base unit phonebookInto the one-touch dial Caller ID Voice mail service Sending a fax manually Stop FAX/START Document weight Documents you can sendMinimum document size Maximum document size FAX/START Lower Broadcast transmission Programming items into the broadcast memoryAdding a new item into the broadcast memory Erasing a stored item from the broadcast memory To cancel broadcast transmission To send the same document to a one-time group of parties Use only as a fax FAX only mode Use mostly as a telephone TEL modeSelecting the way to use your fax machine Auto receive Use as a telephone and/or fax TEL/FAX mode Activating TEL mode Activating TEL mode with the cordless handsetHow to receive phone calls and faxes with the base unit Receiving a fax manually Auto answer Activating TEL/FAX mode TEL/FAX ModeTo stop receiving How phone calls and faxes are received Activating TAM/FAX mode Activating TAM/FAX mode with the cordless handsetRing setting in TAM/FAX mode Receiving a fax automatically Auto answer on Activating FAX only mode FAX only ModeAnswering calls with an extension telephone Activating the junk fax prohibitor Storing undesired callersStop SET Using with the ring detection feature To use the ring detection feature, set to TEL mode Making a copy Stop CopyTo stop copying Recording your greeting message Erasing your recorded greeting messagePre-recorded greeting message To check the greeting message Listening to recorded messages Erasing recorded messagesStop Playback Erase Using the answering machine with the cordless handset Recording your greeting messageTo erase your greeting message Using direct commands Recording a voice memoProgramming for answering machine Selecting the caller’s recording time Turning call screening on/offTurning message alert on/off Remote operation using remote commands Operating from a remote locationSummary of remote operation Pager call SP-PHONE SET Programming basic features Programming advanced featuresTo cancel programming Base unit programming Basic features Advanced features Code #35 Setting the night mode Code #42 Setting the message alertCode #44 Setting the memory reception alert Code #46 Setting friendly reception Code #55 Setting the greeting message Code #58 Setting the scan contrastCode #59 Setting the print contrast Code #67 Setting the call screening Direct commands for programming features Program code and direct command button #13 Dialling mode OFF #23 Overseas mode#25 Delayed transmission #35 Night mode #73 Manual receive mode #76 Connecting tone#78 TEL/FAX ring setting #80 Set default YES Cordless handset programming Alarm Display setupProgrammable functions Ringer options Call options Other options Programmable functions using the base unit PIN Resetting the cordless handset to its default settingsSetting pause length Changing the recall flash time Setting call restriction Setting call bar for the base unitStoring/changing emergency numbers Changing the base unit PIN personal identification number Programmable Features Operating additional units Registering a cordless handset to a base unitAdditional cordless handsets Additional base units Cancelling a cordless handset Cancelling a base unitSelecting a base unit Increasing the range of the base unit Intercom Between cordless handsetsBetween a cordless handset and the base unit Intercom SP-PHONE B Example When the base unit calls cordless handset Base unit Transferring calls / Conference callsFrom a cordless handset to the base unit SP-PHONE Intercom From the base unit to a cordless handset To transfer a call without speaking to the base unit user Copying cordless handset phonebook items Copying a stored itemCopying all stored items Available character entries for the cordless handset Character entry modes Extended 2 character table O Cyrillic character table P Wall mounting the charger Wall template for charger Error messages Reports Error messages Base unit display Display Cause & Solution Work. Contact our service personnel System is busy. Replace the handset or stop usingTransmission error occurred. Try again Document is jammed. Remove the jammed document When a function does not work, check here Initial settingsGeneral Problem Cause & Solution Cannot page a cordless Returns to standby modeProblem Cause & Solution Cordless handset Charging but the battery Nearest Panasonic service centre Interference sources, such as antenna and mobile phonesBut category ring tones Will not sound Cannot redial by Base unit Cordless handset Fax sending Fax receiving Copying Answering machine If a power failure occurs Recording paper jams Document feeder / scanner glass cleaning Do not use paper products, such as paper towels or tissuesDocument jams sending Thermal head cleaning Help Reference lists and reports Base unit only Specifications Duplex procedure RF transmission power Approx mW Operating environmentMass Weight Approx g Mass Weight Approx g Power supply User record For your future referenceAttach your sales receipt here Index 102 103