12. Help
Problem | Cause & Solution |
The printing quality is | L The thermal head is dirty. Clean it (page 95). |
poor. | L Adjust the print contrast using feature #59 (page 65). |
| L If documents can be copied properly, the unit is working normally. |
| The other party may have sent a faint document or there may be |
| something wrong with the other party’s machine. Ask them to send |
| a clearer copy of the document or to check their fax machine. |
|
|
The other party complains | L The receiving mode is set to TEL mode. |
that they cannot send a | Receive the document manually (page 47) or change the receiving |
document. | mode to TAM/FAX mode (page 49) or FAX ONLY mode (page 50). |
| L The memory is full of received documents due to a lack of |
| recording paper or a recording paper jam. Install paper (page 9) or |
| clear the jammed paper (page 93). |
|
|
I cannot select the desired | L If you want to set TAM/FAX or FAX ONLY mode, set the desired |
receiving mode. | mode using feature #77 (page 65), and press {AUTO ANSWER} |
| repeatedly to select the desired mode. |
| L If you want to set TEL mode or TEL/FAX mode, set the desired |
| mode using feature #73 (page 65), and press {AUTO ANSWER} |
| repeatedly to select TEL mode. |
| L The Distinctive Ring of feature #31 is activated (page 52). |
|
|
When an extension | L You must set remote fax activation to ON (feature #41 on page 64) |
telephone is connected, I | beforehand. |
cannot receive | L Press {*}{*}{*}{9} firmly. |
documents by pressing | L The memory is full of received documents due to a lack of |
{*}{*}{*}{9}. | recording paper or a recording paper jam. Install paper (page 9) or |
| clear the jammed paper (page 93). |
|
|
12.3.6 Copying |
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|
Problem | Cause & Solution |
The unit will not make a | L You cannot make a copy during programming. |
copy. | L You cannot make a copy during a telephone conversation. |
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|
A black line, a white line or | L The scanner glass, white plate or rollers are dirty with correction |
smudge appears on the | fluid, etc. Clean them (page 94). Please do not insert a document |
copied document. | before correction fluid has dried completely. |
|
|
The copied document is | L The recording paper is not installed correctly. Make sure that the |
blank. | shiny side of the paper is facing down and |
| (page 9). |
|
|
The copied image is | L Adjust the width of the document guides to fit the actual size of the |
distorted. | document. |
|
|
The printing quality is | L The thermal head is dirty. Clean it (page 95). |
poor. | L Adjust the print contrast using feature #59 (page 65). |
|
|
12.3.7 Answering machine | |
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|
Problem | Cause & Solution |
The answering machine is | L The recording time is set to “GREET ONLY”. Select “1 MINUTE” |
turned ON, but caller | or “3 MINUTES” (feature #10 on page 62). |
messages are not | L The message memory is full. Erase unnecessary messages (page |
recorded. | 55). |
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