Panasonic KX-FC962HK manual Fax sending, Fax receiving

12. Help

12.3.4 Fax – sending

Problem	Cause & Solution
I cannot send documents.	L The telephone line cord is connected to the [EXT] jack on the unit.
	Connect to the [LINE] jack (page 7).
	L The other party’s fax machine is busy or has run out of recording
	paper. Try again.
	L The other party does not have a fax machine. Check with the other
	party.
	L The other party’s fax machine failed to answer the fax
	automatically. Send the fax manually (page 40).
I cannot send a fax	L Use the overseas transmission mode of feature #23 (page 63).
overseas.	L Add two pauses at the end of the telephone number or dial
	manually.
The other party complains	L If your line has special telephone services such as call waiting, the
that letters on their	service may have been activated during fax transmission. Connect
received document are	the unit to a line that does not have these services.
distorted or not clear.	L Another telephone on the same line is off the hook. Hang up the
	telephone and try again.
	L Try copying the document. If the copied image is clear, there may
	be something wrong with the other party’s machine.
	L Adjust the scan contrast using feature #58 (page 65).
The other party complains	L The scanner glass, white plate or rollers are dirty with correction
that black lines, white	fluid, etc. Clean them (page 94). Please do not insert a document
lines or smudges appear	before correction fluid has dried completely.
on their received
document.
12.3.5 Fax – receiving
Problem	Cause & Solution
I cannot receive	L The memory is full of received documents due to a lack of
documents.	recording paper or a recording paper jam. Install paper (page 9) or
	clear the jammed paper (page 93).
	L The telephone line cord is connected to the [EXT] jack on the unit.
	Connect to the [LINE] jack (page 7).
I cannot receive	L The receiving mode is set to TEL mode.
documents automatically.	Change the receiving mode to TAM/FAX mode (page 49), FAX
	ONLY mode (page 50) or TEL/FAX mode (page 48).
	L The time taken to answer the call is too long. Decrease the number
	of rings before the unit answers a call (feature #06 on page 62).
	L The greeting message is too long. Record a shorter message
	(page 54).
The display shows	L The receiving mode is set to FAX ONLY mode and the incoming
“CONNECTING.....”, but	call is not a fax. Change the receiving mode to TEL mode (page
faxes are not received.	47), TAM/FAX mode (page 49) or TEL/FAX mode (page 48).
A blank sheet is ejected.	L The recording paper is not installed correctly. Make sure that the
	shiny side of the paper is facing down and re-install the paper
	(page 9).
	L The other party placed the document in their fax machine the
	wrong way. Check with the other party.

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