When a function does not work, check here | Panasonic KX-FC962HK

12. Help

12.3 When a function does not work, check here

If you still have difficulties after following the instructions in this section, reset the unit. Disconnect the power cord and turn OFF the cordless handset. Reconnect the power cord and turn ON the cordless handset.

12.3.1 Initial settings

Problem	Cause & Solution
I cannot hear a dial tone.	L The telephone line cord is connected to the [EXT] jack on the unit.
	Connect to the [LINE] jack (page 7).
	L If you use a splitter to connect the unit, remove the splitter and
	connect the unit to the wall jack directly. If the unit operates
	properly, check the splitter.
	L Disconnect the unit from the telephone line and connect a known
	working telephone. If the working telephone operates properly,
	contact our service personnel to have the unit repaired. If the
	working telephone does not operate properly, contact your
	telephone company.
	L The power cord or telephone line cord is not connected. Check the
	connections.
	L If you connected the fax machine through a computer modem,
	connect the fax machine directly to a telephone line jack.

I cannot make calls.	L The dialling mode setting may be wrong. Change the setting (page
	19).

The unit does not ring.	L The night mode feature is turned ON. Turn it OFF (page 33).
	L The ringer volume is turned OFF. Adjust it (page 18).

12.3.2 General

Problem	Cause & Solution
The other party complains	L FAX ONLY mode is set. Tell the other party the number is only used
they only hear a fax tone	for faxes.
and cannot talk.	L Change the receiving mode to TAM/FAX mode (page 49), TEL
	mode (page 47) or TEL/FAX mode (page 48).

The {REDIAL/PAUSE}	L If this button is pressed during dialling, a pause will be inserted. If
button does not function	pressed immediately after a dial tone is obtained, the last number
properly.	dialled will be redialled.

The receiving mode does	L The Distinctive Ring is set (feature #31 on page 52).
not function properly.

During programming, I	L All or part of the numbers are the same as another code or ID.
cannot enter the code or	Change the number:
ID number.	– remote operation ID: feature #11 on page 62.
	– fax activation code: feature #41 on page 64.

The speakerphone is not	L Use the speakerphone in a quiet room.
working.	L If you have difficulty hearing the other party, adjust the volume.

The base unit beeps.	L The recording paper has run out. Press {STOP} to stop the beeps
	and install recording paper.
	L The unit has recorded new voice messages. Press {STOP} to stop
	the beeps and listen to the recorded messages (page 55, 56).

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Panasonic KX-FC962HK manual When a function does not work, check here, Initial settings, General

Contents

Operating Instructions Important Instructions 101 100 Quantity Included accessories Accessory information Available accessoriesModel No Specifications/Usage Battery installation / replacement Installing the batteriesReplacing the batteries Connections Base unitCharger unit Battery life Battery chargeBattery strength Battery icons Battery strength Recording paper Correct IncorrectFAX/START Copy FAX/START Fax sending / CopyingFax receiving To send a fax Stop Menu SET When the Auto Answer indicator flashesWhen the Auto Answer indicator is on Answering machine Important safety instructions InstallationBattery Important Instructions For best performance Location of Controls Lower Cordless handsetSET Menu Overview Display descriptions of the cordless handset Power OFF Turning the cordless handset power ON/OFFAdjusting cordless handset volume Power on With the base unit Adjusting base unit volumeDialling mode With the cordless handset SET Date & Time Press SET Date and timeExample 10 August Example 1520 24-hour time entry Press 15 Flash Stop Mute SET Your logoExample 10 August, 2005 Press 10 08 To correct a mistake To change uppercase or lowercase letters To select characters using a or BKeypad Characters To enter your logo Example Bill Example +234 Your fax numberStop SET Your FAX no Press SET Making phone calls MIC SP-PHONE Answering phone calls Any key answer feature Auto talk feature Record Stop Recording a telephone conversation Storing phonebook items Making a phone call using the phonebookCordless handset phonebook Categories Editing a stored item Erasing stored itemsChain dial Helpful hints Base unit phonebookErasing a stored item Erase Stop SP-PHONE SET One-touch dial feature Night mode Setting night mode ON/OFF Setting the ring delay for night modeSelect Ringer Setup, then press Select Ring Delay, then press How Caller ID is displayed Caller ID service Viewing and calling back using caller information Caller ID FAX/START Stop SP-PHONE Editing a caller’s telephone number before calling back Erasing all caller information Erasing caller informationTo delete a number To insert a number Caller ID Into the cordless handset phonebookInto the base unit phonebook Into the one-touch dial Voice mail service Stop FAX/START Sending a fax manually Maximum document size Document weightDocuments you can send Minimum document size FAX/START Lower Erasing a stored item from the broadcast memory Broadcast transmissionProgramming items into the broadcast memory Adding a new item into the broadcast memory To send the same document to a one-time group of parties To cancel broadcast transmission Auto receive Use only as a fax FAX only modeUse mostly as a telephone TEL mode Selecting the way to use your fax machine Use as a telephone and/or fax TEL/FAX mode Receiving a fax manually Auto answer Activating TEL modeActivating TEL mode with the cordless handset How to receive phone calls and faxes with the base unit How phone calls and faxes are received Activating TEL/FAX modeTEL/FAX Mode To stop receiving Receiving a fax automatically Auto answer on Activating TAM/FAX modeActivating TAM/FAX mode with the cordless handset Ring setting in TAM/FAX mode Activating FAX only mode FAX only ModeAnswering calls with an extension telephone Activating the junk fax prohibitor Storing undesired callersStop SET To use the ring detection feature, set to TEL mode Using with the ring detection feature Making a copy Stop CopyTo stop copying To check the greeting message Recording your greeting messageErasing your recorded greeting message Pre-recorded greeting message Listening to recorded messages Erasing recorded messagesStop Playback Erase Using the answering machine with the cordless handset Recording your greeting messageTo erase your greeting message Using direct commands Recording a voice memoProgramming for answering machine Selecting the caller’s recording time Turning call screening on/offTurning message alert on/off Remote operation using remote commands Operating from a remote locationSummary of remote operation SP-PHONE SET Pager call Base unit programming Programming basic featuresProgramming advanced features To cancel programming Basic features Advanced features Code #46 Setting friendly reception Code #35 Setting the night modeCode #42 Setting the message alert Code #44 Setting the memory reception alert Code #67 Setting the call screening Code #55 Setting the greeting messageCode #58 Setting the scan contrast Code #59 Setting the print contrast Program code and direct command button Direct commands for programming features #35 Night mode #13 Dialling modeOFF #23 Overseas mode #25 Delayed transmission #80 Set default YES #73 Manual receive mode#76 Connecting tone #78 TEL/FAX ring setting Cordless handset programming Ringer options AlarmDisplay setup Programmable functions Other options Call options Changing the recall flash time Programmable functions using the base unit PINResetting the cordless handset to its default settings Setting pause length Changing the base unit PIN personal identification number Setting call restrictionSetting call bar for the base unit Storing/changing emergency numbers Programmable Features Additional base units Operating additional unitsRegistering a cordless handset to a base unit Additional cordless handsets Increasing the range of the base unit Cancelling a cordless handsetCancelling a base unit Selecting a base unit Intercom SP-PHONE B IntercomBetween cordless handsets Between a cordless handset and the base unit SP-PHONE Intercom Example When the base unit calls cordless handset Base unitTransferring calls / Conference calls From a cordless handset to the base unit To transfer a call without speaking to the base unit user From the base unit to a cordless handset Copying cordless handset phonebook items Copying a stored itemCopying all stored items Character entry modes Available character entries for the cordless handset Cyrillic character table P Extended 2 character table O Wall template for charger Wall mounting the charger Error messages Reports Display Cause & Solution Error messages Base unit display Document is jammed. Remove the jammed document Work. Contact our service personnelSystem is busy. Replace the handset or stop using Transmission error occurred. Try again When a function does not work, check here Initial settingsGeneral Charging but the battery Problem Cause & Solution Cannot page a cordlessReturns to standby mode Problem Cause & Solution Cordless handset Base unit Cordless handset Nearest Panasonic service centreInterference sources, such as antenna and mobile phones But category ring tones Will not sound Cannot redial by Fax receiving Fax sending Answering machine Copying If a power failure occurs Recording paper jams Document feeder / scanner glass cleaning Do not use paper products, such as paper towels or tissuesDocument jams sending Thermal head cleaning Help Reference lists and reports Base unit only Specifications Mass Weight Approx g Power supply Duplex procedureRF transmission power Approx mW Operating environment Mass Weight Approx g User record For your future referenceAttach your sales receipt here Index 102 103