Table 8-1. Fault Messages

Fault

Operator

 

Corrective

Displayed

Correctable?

Explanation

Action

 

 

 

 

 

 

 

 

FAULT CONDITION

Yes

Paper out

Add paper.

PAPER OUT

 

 

 

 

 

 

 

FAULT CONDITION

Yes

Platen open

Close platen (Forms Thickness

PLATEN OPEN

 

 

Adjustment Lever).

 

 

 

 

FAULT CONDITION

Yes

No paper motion

Check for and remove jammed

PAPER JAM

 

 

paper in paper path. Clean the

 

 

 

paper motion detector.

 

 

 

 

FAULT CONDITION

Yes

No shuttle movement or

Check for shuttle obstruction or

SHUTTLE STALL

 

wrong speed

twisted ribbon. If fault is not apL

 

 

 

parent, contact an authorized

 

 

 

service representative.

 

 

 

 

FAULT CONDITION

Yes

Hammer bank cover

Close cover.

COVER OPEN

 

open

 

 

 

 

 

FAULT CONDITION

Yes

Jammed ribbon

Replace ribbon.

RIBBON

 

 

 

 

 

 

 

FAULT CONDITION

Yes

Ribbon is out of ink

Replace ribbon.

CHANGE RIBBON

 

 

 

(displays only if

 

 

 

RibbonMinder is enabled)

 

 

 

 

 

 

 

FAULT CONDITION COOLING

Yes

Cooling blower failure

Allow printer to cool. If fault reL curs, contact an authorized serL vice representative.

FAULT CONDITION

No

Non-volatile memory

Contact an authorized service

NOVRAM *

 

fault

representative.

 

 

 

 

FAULT CONDITION

No

Failure or impending

Contact an authorized service

HAMMER DR PCB X *

 

failure of hammer

representative.

 

 

driver/coils

 

 

 

 

 

FAULT CONDITION

No

Font PROM

Contact an authorized service

FONT PROM *

 

incompatibility

representative to have new

 

 

 

PROM set installed.

 

 

 

 

FAULT CONDITION

No

Partial program PROM

Contact an authorized service

PROGRAM PROM *

 

failure

representative to have new

 

 

 

PROM set installed.

 

 

 

 

Lamps/LEDs flash

No

RAM failed initialization

Contact an authorized service

rapidly at powerup

 

test

representative.

 

 

 

 

* Corrective action required by authorized service representative

8-8

Routine Service & Diagnostics

Page 186
Image 186
Printronix P9000 Series manual Fault Operator Corrective Displayed, Explanation Action