Chapter 13 Service Management
Using the System Status Tool
Figure 238 Service - System
Status Screen
The Service - System Status screen contains the following information:
•Total Number of Tickets: The number of RAS tickets the system has generated
•Ticket: The RAS ticket number, displayed in the order in which it was created
•State: The ticket’s current status: OPEN or CLOSED
•Priority: The ticket’s priority based on system impact: HIGH, MEDIUM, or LOW
•Last Update: The date of the last system status update
•Summary: A short summary of the fault that triggered creating the RAS ticket
•Show Tickets: Controls the type of tickets shown in the display
window: OPEN, CLOSED, or ALL tickets
•Previous and Next: Click these buttons to toggle between ticket pages (if there is more than one page of tickets)
•Details: Click this button to view a selected ticket’s details
•Close All: Click this button to close all tickets shown in the display window
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