In Europe

For our customers in Europe, service contracts may

 

be available directly from our authorized service

 

center in The Netherlands. Please contact Matrix Eu-

 

rope BV for information concerning the exact terms

 

and conditions of their service contracts.

Getting Your 801G* Repaired

Returning the 801G*

We do not recommend most types of repairs be at- tempted by the user. We do not currently publish schematic diagrams or user service manuals for the 801G*.

All repair work should be done by Quantum Data or by one of our authorized service centers. They are listed on the next two pages. Please contact our customer service department or the authorized ser- vice center for an RMA (Return Material Authoriza- tion) Number and instructions prior to returning any equipment. You will need to tell them the serial number of the unit being returned. Equipment re- turned to either Quantum Data or to an authorized service center for repair must be shipped freight prepaid.

Keep a record of all formats, custom images, image lists and test-sequences that you have cre- ated or edited. Units sent in for service will probably have their storage locations reset to the factory default settings. You will need to re-en- ter the data when the unit is returned.

Authorized Service Centers

The following list of our sales offices and autho- rized service centers is correct as of January, 1996. Please contact the appropriate facility to obtain a Return Materials Authorization (RMA) number be- fore sending any equipment in for repair or calibra- tion. Please contact our facility in the U.S.A. if you have any problems in contacting or dealing with any of the other locations shown.

9-4

Chapter 9: Service

Model 801GC, 801GF & 801GX¥Rev. A

Page 338
Image 338
Quantum Data 801GC, 801GF, 801GX manual Getting Your 801G* Repaired, Authorized Service Centers