Manuals / Samsung / Mobile Devices / Mobile Device

Samsung GT-B7350XKAVD2, GT-B7350XKADBT, GT-B7350XKANEE Your device freezes or has fatal errors

Models: GT-B7350XKAXEE GT-B7350XKANEE GT-B7350XKADBT GT-B7350XKAVD2

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Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close programs or reset the device to regain functionality. If your device is still responsive but a program is frozen, close the program using the task manager.

If this does not solove the problem, perform a hard reset. Press and hold [ ] for more than 8-10 seconds.

108Troubleshooting

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Samsung GT-B7350XKAVD2, GT-B7350XKADBT, GT-B7350XKANEE, GT-B7350XKAXEE manual Your device freezes or has fatal errors

Contents

To install Kies PC Sync GT-B7350 Read me first Using this manual Please keep this manual for future reference Instructional icons Trademarks CopyrightSquare brackets-device keys for example Copyright 2010 Samsung Electronics DivX Certified to play DivX video up to 320x240 LCD size Alliance Contents Personal information EntertainmentWeb Tools Connectivity Troubleshooting SettingsSafety precautions Index Unpack Assembling Insert the SIM or Usim card Insert the SIM or Usim card and battery Insert the battery Replace the back cover Charge the battery Device ›› Charge with the travel adapterOutlet Contacts facing down Insert a memory card optionalClose the cover to the memory card slot ›› Format the memory card ›› Remove the memory card Getting started ›› Disable wireless functionsTurn your device on and off ›› Device layout Get to know your device ›› Keys ›› Icons Bluetooth stereo headset connected Message via BluetoothBluetooth hands-free connected Signal strength ›› Shortcuts panel Use the touch screen ›› Switch applications Access menus›› Lock the keys and touch screen ›› Open applications or folders ›› Set the current time and date Customise your device›› Change your theme or background image ›› Add or remove items on the Today screen ›› Adjust the system volume ›› Adjust the brightness of the display›› Switch to the silent mode ›› Set up sounds ›› Lock your SIM or Usim card ›› Lock your deviceSelect Prompt if phone unused for Phone → Security Select Enable Mobile Tracker Configuration›› Activate the mobile tracker Select View more → Mobile Tracker → ›› Enter text with the virtual keyboard Enter textAlt Sym Select Cut Access the help systemInto the text field Calling Communication›› Make a call ›› Answer a call ›› Use the headset ›› Call an international number›› Use options during a voice call Code Messaging ›› Access the call log›› Send a text message ›› View messages ›› Send a multimedia message→ New Mail Select Setup E-mail›› Add an email account ›› Send an email message ActiveSync. p Select the name of an account To view messages From the Start menu, select E-mail ›› Sign in to Windows Live Messenger›› Chat with the messenger → Add participant Camera EntertainmentCamera takes a photo ›› View a photo While viewing a photo, you can access the following options ›› Adjust the camera settings ›› Record a video Sound when capturing a photo Confirm key to stop recording ›› Play a video ›› Adjust the camcorder settings ›› Capture a series of photos ›› Capture photos in Smile shot mode›› Create a photo mosaic ›› Capture panoramic photos ›› Capture photos in Action shot mode→ Panorama → Action Windows Media ›› Update the library›› Add music files to your device ›› Play music or video files Menu → Queue Up ›› Add files to the Now Playing list Select Menu → Queue Up ›› Create a playlistSelect Menu → Now Playing Select Menu → Save Playlist Select a photo with no play icon Media Browser Select a video with the play icon ›› Start a slideshowTap To begin playback Select Menu → Slide show ›› Edit a photo When you are finished, select Save asSelect Menu → Edit Editing tool at the bottom of the screen ››Listen to the FM radio FM RadioTo the FM radio screen ›› Record the FM radio ›› Customise the FM radio settingsPlug a headset into the headset jack From the Start menu, select FM Radio Java Games›› Download Java-based applications Applications ›› Launch Java-based applications ›› Create a new Outlook or SIM contact card Contacts ›› Edit contact cards ›› Search for a contact card›› Copy contact cards ›› Assign a speed dial number to a contact card ›› Create a group of contacts Calendar›› Create a calendar event ›› Change the calendar view ›› Stop an event reminder ›› View a calendar event›› Create a note ›› Create a sketch Tasks›› View a note ›› Create a task ›› View a task ActiveSync›› Mark a task as completed ›› Connect your device to a computer ›› Add an Exchange server ›› Synchronise your data From the Start menu, select ActiveSync ›› Change the synchronisation scheduleSelect Menu → Schedule Internet Explorer Web›› Browse the web From the Start menu, select Internet Explorer → History ›› Bookmark your favourite pages→ View RSS Reader Streaming Player›› Subscribe to RSS feeds Select Menu → Open Podcast ›› Update and read RSS feeds›› Subscribe to podcasts Select Add Feed → Search for Feeds ›› Download and play podcasts ›› Update your podcast librarySelect Menu → Add Podcast URL Add → OK Or Login ›› Access a community websitesCommunities ›› Upload photos Microsoft My Phone MarketplaceReservation New MSN Weather MSN Money Google Maps Windows Live›› Search the map Select Sign in to Windows Live Communicator Mobile Google Search›› Search for a specific location Select Menu → Get Directions WebEx ›› Set up your Comminicator account›› Start Communicator Mobile Select Join by Meeting Number Network connections Connectivity›› Connect to work ›› End a connection → Wireless Manager BluetoothSelect Menu → Data con. Settings ›› Find the active network connection ›› Send data via the Bluetooth wireless feature ›› Search for and pair with a Bluetooth- enabled deviceTo Enable visibility to other devices ›› Activate the smart pairing option ›› Receive data via the Bluetooth wireless feature›› Activate the file sharing option ›› Activate remote SIM access Wi-Fi›› Activate and connect to a Wlan → Wi-Fi ›› Customise the Wlan settings›› Create a new Wlan connection Select Menu → Add New AllShare ›› Customise Dlna settings for sharing Media files ›› Play files from one device to the other device ›› Play your files on another DLNA- enabled deviceMy phone ›› Connect to an external GPS receiver Internet SharingOutgoing Port Select Finish → OK Select next to Enable Xtra Server ›› Update the GPS functionalityPC connections Enhanced GPS ›› Connect as a mass storage device ›› Connect with Samsung KiesUSB Connection → Samsung Kies → OK USB Connection → Mass storage → OK Connectivity ›› Set an alarm AlarmsTools Adobe Reader LE Calculator ›› Stop an alarm ›› Look up a word Dictionary›› Check spellings ›› Create a wordbook Office Mobile File Explorer›› View the history ›› Create and edit an Excel workbook ›› Create and edit a Word document ›› Open and view a PowerPoint presentation ›› Create and edit a note with OneNote Mobile Remote Desktop MobileOneNote Mobile → Format or List Smart Converter Search PhoneConverter ›› Capture images of business cards or documents Smart Reader›› View captured images Select BizCard or Document Select BizCard or Document → ›› Customise the smart reader settings World Clock Timer›› Create world clocks ›› Set a world clock as your home clock Access the Settings menu SettingsPower Clock & Alarms Sounds & Notifications LockConnections Personal ›› DivX Registration ›› Call Reject Message›› Owner Information ›› Phone Video Call Voice CallMessage Voice Mail View and edit voice mail numbers System Network SettingsSecurity About Regional Settings Managed Programs View details for installed applicationsWhen Memory Configure your My Phone account Text Size Adjust the text size for the displayScreen Alignment Calibrate the touch screen Message Try this to solve the problem TroubleshootingBy using the SIM PIN menu Supplied by your service provider Calls are being dropped Touch screen responds slowly or improperlyOutgoing calls are not connected Incoming calls are not connected Battery does not charge properly or the device turns off When dialling from contacts, the call is not connectedOthers cannot hear you speaking on a call Audio quality is poor Error messages appear when launching the FM radio Error messages appear when launching the cameraYour device is hot to the touch Another Bluetooth device is not located Error messages appear when opening music files Your device freezes or has fatal errors Handle and dispose of batteries and chargers with care Safety precautions Protect the device, batteries, and chargers from damage Safety precautions Turn off your device when in an aircraft Keep your device dry Proper care and use of your mobile device Ensure maximum battery and charger life Use caution when using the device while walking or moving Specific Absorption Rate SAR certification information Install mobile devices and equipment with caution Correct disposal of batteries in this product Correct disposal of this product Disclaimer Bluetooth Using headset Using options during voice Index Internet sharing Connecting to external Network 74 PC 83 Wi-Fi Assigning speed dial Creating 58 creating sketches 59 viewing Excel OneNote PowerPoint Word Answering Making Power Page Declaration of Conformity R&TTE GSM Wcdma Wi-Fi Mobile Phone GT-B7350