Siemens ST PCS 7 manual Customer Support, Our Services for Every Phase of Your Project, 16/5

© Siemens AG 2007

Appendix

Customer Support

Our Services for Every Phase of Your Project

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In the face of harsh competition you need optimum conditions to keep ahead all the time:

A strong starting position. A sophisticated strategy and team for the necessary support - in every phase.

Service & Support from Siemens provides this support with a complete range of different services for automation and drives.

In every phase: from planning and startup to maintenance and upgrading.

Our specialists know when and where to act to keep the produc- tivity and cost-effectiveness of your system running in top form.

■Online Support

The comprehensive information system available round the clock via Internet ranging from Product Support and Service & Support services to Support Tools in the Shop.

http://www.siemens.com/

automation/service&support

■Technical Support

Competent consulting in techni- cal questions covering a wide range of customer-oriented ser- vices for all our products and systems.

Tel.: +49 (0)180 50 50 222

Fax: +49 (0)180 50 50 223 (0.14 €/min from the German fixed network)

http://www.siemens.com/ automation/support-request

■Technical Consulting

Support in the planning and de- signing of your project from de- tailed actual-state analysis, target definition and consulting on product and system ques- tions right to the creation of the automation solution.1)

■Configuration and Software Engineering

Support in configuring and de- veloping with customer-oriented services from actual configura- tion to implementation of the au- tomation project.1)

■Service On Site

With Service On Site we offer services for startup and mainte- nance, essential for ensuring system availability.

In Germany

0180 50 50 4441)

(0.14 €/min from the German fixed network)

■Repairs and Spare Parts

In the operating phase of a ma- chine or automation system we provide a comprehensive repair and spare parts service ensur- ing the highest degree of oper- ating safety and reliability.

In Germany

0180 50 50 4461)

(0.14 €/min from the German fixed network)

■Optimization and Upgrading

To enhance productivity and save costs in your project we of- fer high-quality services in opti- mization and upgrading.1)

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1)For country-specific telephone numbers go to our Internet site at: http://www.siemens.com/automation/service&support

Siemens ST PCS 7 · November 2007

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