Siemens ST PCS 7 manual 16/6, Small card great support

© Siemens AG 2007

Appendix

Customer Support

■Knowledge Base on CD-ROM
	For locations without online con-	edge Manager for targeted searches for solutions. The CD-ROM
	nections to the Internet there are	will be updated every 4 months.
	excerpts of the free part of the	Just the same as our online offer in the Internet, the Service &
	information sources available on
		Support Knowledge Base on CD comes complete in 5 lan-
	CD-ROM (Service & Support
		guages (German, English, French, Italian, Spanish).
	Knowledge Base). This
	CD-ROM contains all the latest	You can order the Service & Support Knowledge Base CD
	product information at the time	from your Siemens contact.
	of production (FAQs, Down-		Order no. 6ZB5310-0EP30-0BA2
	loads, Tips and Tricks, Updates)
	as well as general information		Orders via the Internet
	on Service and Technical Sup-		(with Automation Value Card or credit card) at:
	port.		http://www.siemens.com/automation/service&support
	The CD-ROM also includes a
			in the Shop domain.
	full-text search and our Knowl-
■Automation Value Card
			By entering the card number and PIN you have full access to the
			Service & Support services being offered. The charge for the
			services procured is debited from the credits on your Automa-
			tion Value Card.
			All the services offered are marked in currency-neutral credits,
			so you can use the Automation Value Card worldwide.
			Automation Value Card order numbers
			Credits	Order no.
		200		6ES7 997-0BA00-0XA0
		500		6ES7 997-0BB00-0XA0
		1000		6ES7 997-0BC00-0XA0
		10000		6ES7 997-0BG00-0XA0

Small card - great support

The Automation Value Card is an integral component of the com- prehensive service concept with which Siemens Automation and Drives will accompany you in each phase of your automation project.

It doesn't matter whether you want just specific services from our Technical Support or want to purchase high-quality Support Tools in our Online Shop, you can always pay with your Automa- tion Value Card. No invoicing, transparent and safe. With your personal card number and associated PIN you can view the state of your account and all transactions at any time.

Services on card. This is how it's done.

Card number and PIN are on the back of the Automation Value Card. When delivered, the PIN is covered by a scratch field, guaranteeing that the full credit is on the card.

Detailed information on the services offered is available on our Internet site at:

http://www.siemens.com/automation/service&support Service & Support à la Card: Examples

Technical Support

”Priority“	Priority processing for urgent cases
”24 h“	Availability round the clock
„Extended“	Technical consulting for complex questions
Support Tools in the Support Shop
”System Utili-	Tools that can be used directly for configuration, anal-
ties“	ysis and testing
”Applications“	Complete topic solutions including ready-tested soft-
	ware
”Functions &	Adaptable blocks for accelerating your developments
Samples“

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Siemens ST PCS 7 · November 2007