Toshiba 4511, 3511

November 2003 © TOSHIBA TEC 5 - 9 e-STUDIO3511/4511 TROUBLESHOOTING

[E220] Lower drawer transport jam (not reaching the upper drawer feed sensor)

[E310] PFP upper drawer transport jam (not reaching the upper drawer feed sensor)

[E340] PFP lower drawer transport jam (not reaching the upper drawer feed sensor)

[E3D0] LCF transport jam (not reaching the upper drawer feed sensor)

Open the jam access cover. Is there paper in front of the upper drawer feed sensor?

YES Remove the paper.

Is the upper drawer feed sensor working? (Perform the input check: 03-[FAX]ON/[3]/[H])

NO 1. Check if the connector of the upper drawer feed sensor is disconnected.

2. Check if the connector CN345 on the LGC board is disconnected.

3. Check if the connector pins are disconnected or the harnesses are open circuited.

4. Check if the conductor pattern on the LGC board is short circuited or open

circuited.

5. Replace the upper drawer feed sensor.

6. Replace the LGC board.

YES

Are the lower transport clutches (high/low speed) working? (Perform the output check: 03-203, 205)

NO 1. Check if the connectors of the lower transport clutches (high/low speed) are

disconnected.

2. Check if the connector CN337 on the LGC board is disconnected.

3. Check if the connector pins are disconnected or the harnesses are open circuited.

4. Check if the conductor pattern on the LGC board is short circuited or open

circuited.

5. Replace the lower transport clutches (high/low speed).

6. Replace the LGC board.

YES

1. Check the condition of the feed roller, separation roller and pickup roller of each paper source, and

replace them if they are worn out.

2. Check the transport roller. Replace it if it is worn out.