November 2003 © TOSHIBA TEC 5 - 1 e-STUDIO3511/4511 TROUBLESHOOTING
[E010] Jam not reaching the exit sensor
[E020] Stop jam at the exit sensor
Open the jam access cover. Is there any paper on the transport path?
YES Remove the paper.
NO
Is the paper clinging to the transfer belt entering under the receiving tray?
YES Take an appropriate action according to the countermeasure of [E011] ( Chapter
5.1.4).
NO
Is the exit sensor working? (Perform the input check: 03-[FAX]OFF/[7]/[H])
NO 1. Check if the connector of the exit sensor is disconnected.
2. Check if the connector CN358 on the LGC board is disconnected.
3. Check if the connector pins are disconnected or the harnesses are open circuited.
4. Check if the conductor pattern on the LGC board is short circuited or open
circuited.
5. Replace the exit sensor.
6. Replace the LGC board.
YES
Is the registration clutch working? (Perform the output check: 03-108/158)
NO 1. Check if the connector of the registration clutch is disconnected.
2. Check if the connector CN362 on the LGC board is disconnected.
3. Check if the connector pins are disconnected or the harnesses are open
circuited.
4. Check if the conductor pattern on the LGC board is short circuited or open
circuited.
5. Replace the registration clutch.
6. Replace the LGC board.
YES
Check the registration roller. Replace it if it is worn out.
5. TROUBLESHOOTING
When any of the PC boards or the HDD requires replacement, refer to “5.3 Replacement of PC
Boards and HDD”.

5.1 Diagnosis and Prescription for Each Error Code

5.1.1 Paper transport jam (paper exit section)
04/09