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Toshiba 4511, 3511 - page 190

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e-STUDIO3511/4511

ERROR CODE AND SELF-DIAGNOSTIC MODE

2 - 170 November 2003 © TOSHIBA TEC

Contents

Main Page GENERAL PRECAUTIONS REGARDING THE INSTALLATION AND SERVICE FOR e-STUDIO3511/4511 Page CONTENTS 1. SPECIFICATIONS/ACCESSORIES/OPTIONS/SUPPLIES.......................................... 1-1 2. ERROR CODE AND SELF-DIAGNOSTIC MODE ........................................................ 2-1 Page Page Page 9. WIRE HARNESS CONNECTION DIAGRAMS .............................................................9-1 Page Page Page 1. SPECIFICATIONS/ACCESSORIES/OPTIONS/SUPPLIES 1.1 Specifications * * * * System copy speed Page Page 1.2 Accessories 1.3 Options 1.4 Supplies 1.5 System List Page 2. ERROR CODE AND SELF-DIAGNOSTIC MODE 2.1 Error Code List Page Page Page Page 2.1.2 Service call Page Page Page Page 2.1.3 Error in Internet FAX / Scanning Function (1) Internet FAX related error (2) RFC related error (3) Electronic Filing related error (4) E-mail related error (5) File sharing related error (6) E-mail reception related error Page Page Page Page 2.2 Self-diagnosis Modes *1 Turn OFF the power after using the self-diagnosis mode, and leave the equipment to the user. Firmware update mode (89): Refer to 6. FIRMWARE UPDATING. State transition diagram of self-diagnosis modes [6][START] [POWER] [POWER] OFF/ON (Exit) Page [FAX] button: OFF/[COPY] button: OFF ( [FAX] LED: OFF/[COPY] LED: OFF) Table 1. Relation between the status of the bypass paper width sensor and paper size (width). [FAX] button: ON/[COPY] button: OFF ([FAX] LED: ON/[COPY] LED: OFF) [FAX] button: OFF/[COPY] button: ON ([FAX] LED: OFF/[COPY] LED: ON) ()()() ()() () () () [0][3] [POWER] [POWER]OFF Page Page () <Procedure 2> [0][4] [POWER] [POWER] OFF/ON (Exit) (Code) Color selection [START] [START] [CLEAR] [CLEAR] () () () () () () () () [0][5] [POWER] () Page November 2003 TOSHIBA TEC 2 - 35 2 - 36 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 37 2 - 38 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 39 2 - 40 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 41 2 - 42 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 43 2 - 44 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 45 2 - 46 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 47 2 - 48 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 49 2 - 50 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 51 2 - 52 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 53 2 - 54 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 55 2 - 56 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 57 2 - 58 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 59 2 - 60 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 61 2 - 62 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 63 1080 1081 1082 2 - 64 November 2003 TOSHIBA TEC 1086 1087 1088 1550 1551 1552 1553 1554 1560 1561 1562 1563 1564 1570 1571 1572 1573 1574 November 2003 TOSHIBA TEC 2 - 65 2 - 66 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 67 2 - 68 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 69 2 - 70 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 71 2 - 72 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 73 2 - 74 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 75 2.2.5 Setting mode (08) () Procedure 5 The items in the setting code list can be set or changed in this setting mode (08). () Procedure 9 () Procedure 10 Procedure 11 and 12 Procedure 7 Procedure 14 2 - 78 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 79 2 - 80 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 81 2 - 82 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 83 2 - 84 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 85 2 - 86 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 87 2 - 88 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 89 2 - 90 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 91 2 - 92 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 93 2 - 94 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 95 2 - 96 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 97 2 - 98 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 99 2 - 100 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 101 2 - 102 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 103 2 - 104 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 105 2 - 106 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 107 2 - 108 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 109 2 - 110 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 111 2 - 112 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 113 2 - 114 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 115 2 - 116 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 117 2 - 118 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 119 2 - 120 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 121 2 - 122 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 123 2 - 124 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 125 2 - 126 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 127 2 - 128 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 129 2 - 130 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 131 2 - 132 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 133 2 - 134 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 135 2 - 136 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 137 2 - 138 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 139 2 - 140 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 141 2 - 142 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 143 2 - 144 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 145 2 - 146 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 147 Page November 2003 TOSHIBA TEC 2 - 149 2 - 150 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 151 2 - 152 November 2003 TOSHIBA TEC Page Page November 2003 TOSHIBA TEC 2 - 155 Fig. 2-203 Factors affecting toner consumption and the tendency ERROR CODE AND SELF-DIAGNOSTIC MODE Original coverage Original density Original mode Density setting Page Page Page Page Page Page 2 - 162 November 2003 TOSHIBA TEC Page Page November 2003 TOSHIBA TEC 2 - 165 2.2.7 Classification List of Adjustment Mode (05) / Setting Mode (08) 2 - 166 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 167 2 - 168 November 2003 TOSHIBA TEC November 2003 TOSHIBA TEC 2 - 169 Page 3. ADJUSTMENT 3.1 Adjustment Order (Image Related Adjustment) 3.2 Adjustment of the Auto-Toner Sensor Page Page 3.3 Performing Image Quality Control 3.4 Image Dimensional Adjustment November 2003 TOSHIBA TEC 3 - 7 e-STUDIO3511/4511 ADJUSTMENT XXX A3 ( ) Page Page Page Page Page Page Page Page Page Page Page Page 3.5 Image Quality Adjustment (Copying Function) Page Page Be sure that this adjustment be made after performing 3.5.1 Automatic gamma adjustment. Page Procedure is same as that of "3.5.2 Density adjustment". Page Page Page Page Page Page 3.6 Image Quality Adjustment (Printing Function) Page Be sure that this adjustment be made after performing 3.6.1 Automatic gamma adjustment. Procedure is same as that of "3.6.2 Gamma balance adjustment". Page Page 3.7 Image Quality Adjustment (Scanning Function) Page Page Page Procedure is same as that of "3.7.2 Density adjustment (Black Mode)". Page Page 3.8 High-Voltage Transformer Setting 3.9 Adjustment of the Scanner Section Page Page Page Page Page 3.10 Adjustment of the Paper Feeding System (B) (A) 3.11 Adjustment of the Developer Unit Page Page 3.12 Adjustment of the RADF (MR-3015) Page Page Page Page Page Page Page Page CA B DD Page Page Page 3.13 Adjustment of the Finisher (MJ-1022) AB Page Page Page Page Page Page Page Page Perform the shipping position operation when the finisher is packed again. 3.14 Adjustment of the Finisher (MJ-1023/1024) Page Page Page Page Page Page Page 3.15 Key Copy Counter (MU-8, MU-10) Page 3.16 Adjustment of Transfer Belt Deviation Page Page Page Page Page 4. PREVENTIVE MAINTENANCE (PM) 4.1 PM Support Mode Page Page Page Page Page 4.2 General Descriptions for PM Procedure 4.3 Operational Items in Overhauling 4.4 Preventive Maintenance Checklist E. Bypass feed unit D. Automatic duplexing unit F. Main charger C. Feed unit G. Drum/Cleaner related section Note: Check the color deviation after replacing G1 and G4. H. Toner bag I. Black developer unit J. Color developer unit / Revolver unit K. Transfer belt unit Note: Check the color deviation after replacing L1. Note: Check the color deviation after replacing K1, K2 and K5. L. 2nd transfer roller unit M. Fuser unit N. RADF (MR-3015) O. PFP (KD-1011) P. LCF (KD-1012) Page Page Page Page Page Page Page Page Page 4.5 PM KIT 4.6 Jig List 4.7 Grease List 4.8 Precautions for Storing and Handling Supplies Page Page Page 5. TROUBLESHOOTING 5.1 Diagnosis and Prescription for Each Error Code Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 5.2 Troubleshooting of Image (1) Color deviation <Symptoms> Page Page Page Page Page (2) Uneven pitch and jitter image <Symptoms> Page (3) Poor image density, color reproduction and gray balance Page Page Page Moire Lack of sharpness (6) Toner offset Toner offset (Shadow image appears approx. 173 mm behind the high density image.) (7) Blurred image (8) Poor fusing Page Page (10) Solid print (11) White banding (in feeding direction) (12) White banding (at right angles to feeding direction) (13) Skew (slantwise copying) Page Page (15) Color banding (at right angles to feeding direction) (16) White spots (17) Poor transfer (18) Uneven image density (19) Faded image (low density) (20) Image dislocation in feeding direction (21) Image jittering Page Page (23) Uneven light distribution (24) Blotched image Page Page 5.3 Replacement of PC Boards and HDD Page Page Page Page Page 6. FIRMWARE UPDATING 6.1 Firmware Updating with Download Jig Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 6.2 Firmware Updating with FSMS (Field Service Manager) The types of firmware which can be updated with this method are as follows in the table below. Page Page Page (10) Check the firmware to be updated and click the [OK] button. Page Page Page Page Page Page 6.3 Firmware Updating with USB Storage Device Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 7. POWER SUPPLY UNIT 7.1 Output Channel Page 7.2 Fuse e-STUDIO3511/4511 POWER SUPPLY UNIT 7 - 4 November 2003 TOSHIBA TEC 7.3 Configuration of Power Supply Unit 8. REMOTE SERVICE 8.1 Auto Supply Order Page Page Page Page Page Page Page Page Page Page e-STUDIO3511/4511 REMOTE SERVICE 8 - 12 November 2003 TOSHIBA TEC November (3) Result list 8.2 Service Notification Page Page Page Page November 05/05 Page November 05/05 Date Machine model name Serial number Total counter value Count setting of large-sized paper (Fee charging system counter) Page Page Page November 2003 TOSHIBA TEC 9 - 1 e-STUDIO3511/4511 WIRE HARNESS CONNECTION DIAGRAMS 9. WIRE HARNESS CONNECTION DIAGRAMS LOAD J650 SAD,TWD NAD,MODELS: MJD MODEL: Page 1 B A PWA-F-SDV PWA-F-KEY 9.3 Connector Table CN492 PWA-F-CCL (CN492) <-> CCL-F-POS-SW, CCL-R-POS-SW, CCL-MOT J2 IPC (J2) <-> FINISHER (J598) (OPTION) CN202 PWA-F-LDR (CN202) <-> PWA-F-SNS (CN203) CN354 PWA-F-LGC (CN354) <-> PWA-F-CCL (CN491)