Net Phone User Guide | Toshiba CIX200, CIX100-S instruction

Telecommunication Systems Division

®

Net Phone

User Guide

April 2008

Image 1

Toshiba CIX200, CIX100-S manual Net Phone User Guide

Contents

Net Phone User Guide Publication Information Publication Information Trademarks Copyright Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Warranties for NON-TOSHIBA Branded Third Party Products Contents User-Defined Actions Iii Using Net Phone Features Personal Call Handler Organization Introduction Calls attention to important instructions or information Conventions Vii Related Documents/Media This page is intentionally left blank Grand Tour Streamlined View Main Screen Button / Icon Description Iflyswa Expanded View Grand Tour Net Phone Main Menu Screen Docked ViewsSlim Screen-docked profile Regular Screen-docked profile Grand Tour Side Window Screen Call Handler Mode Buttons Mode Companion Application Windows To Change Skin Selection Skins Preferences Net Phone Settings User Preferences General Tab Audible Message Waiting Call History Extra Info Screen To Add or Change a Static Info Field MS Outlook Integration Net Phone Settings Local Dialing Plan Dialing Tab Dialing Outside Numbers Power Dialer Defining a Local Dialing Plan Calling Within My Home Area Code Test a Phone Number Calling Outside My Home Area Code Docking Tab Docking Settings Advanced Tab Tapi Service Provider Net Phone Settings Diagnostic Logging/Uplink Setting Shortcut Keys Setting Up Hot Key Dialing & Popup To Copy this Button onto Another Button Options ButtonsTo Swap Two Buttons To Change Button Directory Button Extension Directory Option Button Key Types Feature Directory Button Speed Dial Button More Buttons Call History Button Browser Button Chat Button Personal Power Dialer Power Dial Button Replay Button To Initialize Key User Programmable KeysTo Swap Keys To Copy This Key To Change Key Feature Code Keys Speed Dial Keys System/PBX Command Keys ACD Keys Main Screen only User Defined Action Keys Web Keys DSS Extension Keys Run Program Keys Creating Keys using Drag & Drop This page is intentionally left blank Creating Actions User-Defined Actions Attach Acct Code Log Info to File Export Call Info Minimize Phone Screen Lookup in Outlook Standard Info Modify Call Information Extra Info Pop External Web Browser Play WAV File Pop Internal Web Browser Button Name URL Param1 Popup Call Info Screen Popup Phone Screen Run another Program Send DDE Msg Send Keystrokes to a Program Key Code Special Keys Combination Keys Set Phone Do Not Disturb Set Phone Forwarding Set Phone Status Message Answer Conference System/PBX Command Transfer Call Call Variables Action Variables Outlook Calendar/Reminder fields System Variables Examples for Text Reader/Announcer Exporting Actions Importing Actions Testing Actions Call Handling Features Using Net Phone FeaturesMaking Outgoing Calls Manual On-screen Dialing Using Drag and Drop Using Net Phone DialpadUsing Personal Speed Dial List Using Call History to Re-dial a Number Answering Calls Hanging Up or Disconnecting CallsTo Answer Oldest Call To Answer Calls in Any Order Transferring Calls Using Transfer Button To View Call Information Viewing Extra Call Information To Add or Change Information Holding CallsTo Copy Call Information to Another Application To Place Call on Hold Setting DND Message Only Phone Feature OperationStatus Messages Turning Off DND or Message Only To Set Call Forwarding Call FowardingTo Clear Call Forwarding Logging In or Out Call Center FeaturesTo log into or out of one or more groups Changing Agent Status Plantronics Wireless Headset Connecting HeadsetsCS50-USB and CS60-USB Dect Installation Headset Controls and Operation Net Phone Audio Setup Screen Trouble Shooting This page is intentionally left blank Dialing from within Outlook Using Microsoft OutlookIncoming Calls Using Microsoft Outlook While on a Call Create Actions to set and clear the DSS Message Integrating with Outlook Calendar Create Personal Call Handler Rules Final PCH Rules Personal Call Handler To Open Call Handler Rules Creating Personal Call Handling RulesTo Delete a Rule To Add or Change a Call Handling Rule Select a Triggering Event and Set the Conditions Personal Call Handler 100 101 102 103 104 Like Matches 105 Unlike MatchesApply User-Defined Actions Complete the Rule 106 Export Rules 107 Importing Rules This page is intentionally left blank Directories Using Companion ApplicationsSorting Entries 109 Extension Directory Finding Entries110 111 112 Speed Dial Directory 113 Call History 114 115 116 117 Browser Window 119 Presence ViewerTo assign the Presence Viewer to one of Net Phone buttons To manage the Presence Viewer 120 To use the Presence Viewer 121 Other Applications Personal Power DialerChat Replay 123 Index 124 125 Oaisys 126 127 This is the last page of the document