Personal Call Handler
Creating Personal Call Handling Rules
•Status is Idle – Whenever the station is idle and the DND button is toggled or whenever an ACD agent ends “wrapup” time and becomes available to take a call.
•Do Not Disturb Status – Select whether the station is to be considered idle when the DND Status is...
•ACD Agent Status – Check the box to trigger when an agent goes idle after completing the “wrap- up”.
•Change in DND Status – Whenever the DND or message status change takes place, the message set is checked to see if it matches the defined conditions.
•Do Not Disturb Change – Select the DND Status change to cause the trigger. For the item with a message to match, enter the beginning characters of the message. See Like Matches and Unlike Matches for use of wildcards.
•Affected Phone – Select whether
this rule will be based upon My Phone or My Secondary Extension.
102 | Strata CIX Net Phone UG 04/08 |
