Toshiba CIX100-S, CIX200 manual Holding Calls, To Add or Change Information, To Place Call on Hold

Using Net Phone Features

Call Handling Features

To Add or Change Information

1.With the “Call Info” window open, place the cursor into the box to be changed and use the keyboard to add or erase information.

Note The ability to add or change information is controlled by Preferences>Extra Info settings.

2.Click the Update button to save the new information. Once changed, other programs will use this information. For example, the call is being screened and transferred into an ACD queue; the caller could define a Preferred Agent by entering an agent’s ID into the Preferred Agent Information field. When the call is transferred this information is available to be used by the ACD application.

To Copy Call Information to Another Application

With the “Call Info” window open, click the Copy button to place that specific information on the Windows clipboard for pasting into another program. For example, the user may need to use the Customer number to look up the status of an order. Clicking Copy and switching to the other program and pasting into the appropriate field allows for a fast lookup.

Holding Calls

To Place Call on Hold

While talking with a caller, click the hold button to place call on hold

or right-click on the call in the Call View Window and select Hold from the menu.

To Retrieve Call

To re-connect a held call, click the hold button again

or double-click on the held call in the Call View Window

or right-click on the held call and select Answer from the menu.

78 Strata CIX Net Phone UG 04/08