Creating Actions
Extra Info
•Field Name – Enter the name of the field to be changed. This name must match exactly the field name including uppercase and lowercase syntax. For example, a user may want to create User Programmable Keys identifying the “Preferred Agent” for the call prior to transferring the call into a queue. The Field Name would be entered as PREFAGENT. The value would be the agent’s ID code.
•Value – Enter the value to be used for this field. Following the above example, then the agent’s ID code would be entered into this field.
52 | Strata CIX Net Phone UG 04/08 |
