Toshiba CIX200, CIX100, CIX100-S Action Variables

User-Defined Actions

Action Variables

Strata CIX Net Phone UG 04/08 67

Action Variables

Net Phone uses variables to provide information to actions. Net Phone replaces the

variable token code with the appropriate value when the action executes. For

example, %P becomes ‘4804969040’ when you receive a call from CTS.

Call Variables

Refer to the table below for call variables and their values.

Variable Information

%A Account Number

%B Call Direction ("In" or "Out")

%C DNIS Called Name

%D DNIS/DID Number

%E This Net Phone’s Extension Number. (Can be used for Primary DN or

Secondary DN when using Set DND Action.)

%F Call Forwarded from Extension number

%G DND Message, when phone is in DND. (Can be used for Primary DN or

Secondary DN when using Set DND Action.)

%H Calling Number (hyphenated — type 1, format defined in agnt_ph.ini)

%I TAPI Call ID

%J Calling Number (hyphenated — type 2, format defined in agnt_ph.ini)

%L Elapsed Time of Call (H:MM:SS)

%M Main Listed Phone Number (Use with Export Call Info actions)

%N CallerID Name (outside calls only, requires CallerID)

Contents

Main Publication Information Publication Information Page TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TAIS) Telecommunication Systems Division License Agreement Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS Contents Introduction Chapter 1 The Grand Tour Chapter 2 Net Phone Settings ii Chapter 3 User-Defined Actions Chapter 4 Using Net Phone Features Chapter 5 Connecting Headsets Chapter 6 Using Microsoft Outlook iv Chapter 7 Personal Call Handler Index Chapter 8 Using Companion Applications Introduction Organization vi Conventions Related Documents/Media Page The Grand Tour 1 2 The Main Screen The Streamlined View The Grand Tour Button / Icon Description The Grand Tour Button / Icon Description 4 Expanded View 6 Screen Docked Views Net Phone Main Menu 8 The Side Window Screen Call Handler Mode 10 Buttons Mode Companion Application Windows 12 Skins To Change Skin Selection Net Phone Settings 2 Preferences 14 General Tab Page 16 Page 18 Page 20 Dialing Tab Page 22 Page 24 Docking Tab 26 Advanced Tab Page 28 Setting Up Hot Key Dialing & Popup Setting Shortcut Keys 30 Options Buttons Option Button Key Types 32 Page 34 Page 36 Page 38 User Programmable Keys To Initialize Key To Swap Keys To Copy This Key 40 To C ha ng e Key Page 42 Page 44 Page Page User-Defined Actions 3 Creating Actions 48 Attach Acct Code Export Call Info Log Info to File 50 Lookup in Outlook Minimize Phone Screen Modify Call Information 52 Page 54 Pop Internal Web Browser Button Name: URL (Param1): Param 2: 56 Popup Call Info Screen Popup Phone Screen 58 Run another Program Send DDE Msg 60 Send Keystrokes to a Program Page 62 Set Phone Do Not Disturb 64 Set Phone Status Message Set Phone Forwarding System/PBX Command 66 Transfer Call Action Variables Call Variables Refer to the table below for call variables and their values. 68 Note Insert +x following the % character to restrict the variable value to the first x System Variables 70 Exporting Actions Importing Actions 72 Testing Actions Using Net Phone Features 4 Call Handling Features Making Outgoing Calls 74 Answering Calls 76 Transferring Calls Viewing Extra Call Information 78 Holding Calls Phone Feature Operation Status Messages 80 Call Fowarding Call Center Features Logging In or Out 82 Changing Agent Status Connecting Headsets 5 Plantronics Wireless Headset CS50-USB and CS60-USB DECT 84 Installation Headset Controls and Operation Net Phone Audio Setup Screen 86 Page Page Using Microsoft Outlook 6 Dialing from within Outlook Incoming Calls 90 While on a Call 92 Integrating with Outlook Calendar Step 1: Create Actions to set and clear the DSS Message Step 2: Create Personal Call Handler Rules 94 Step 3: The Final PCH Rules Personal Call Handler 7 96 Creating Personal Call Handling Rules Page 98 Page 100 Page 102 Page 104 Like Matches Unlike Matches 106 Export Rules Importing Rules Page Using Companion Applications 8 Directories Sorting Entries 110 Finding Entries Extension Directory Page 112 Speed Dial Directory Call History 114 Page 116 Page Browser Window Page 120 Page Other Applications Index A B C 124 D E F G H I K L M O P R S T U V W