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Contents
Main
Publication Information
Publication Information
Page
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TAIS)
Telecommunication Systems Division License Agreement
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Limited Warranty
WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS
Contents
Introduction
Chapter 1 The Grand Tour
Chapter 2 Net Phone Settings
ii
Chapter 3 User-Defined Actions
Chapter 4 Using Net Phone Features
Chapter 5 Connecting Headsets
Chapter 6 Using Microsoft Outlook
iv
Chapter 7 Personal Call Handler
Index
Chapter 8 Using Companion Applications
Introduction
Organization
vi
Conventions
Related Documents/Media
Page
The Grand Tour 1
2
The Main Screen
The Streamlined View
The Grand Tour
Button / Icon Description
The Grand Tour
Button / Icon Description
4
Expanded View
6
Screen Docked Views
Net Phone Main Menu
8
The Side Window Screen
Call Handler Mode
10
Buttons Mode
Companion Application Windows
12
Skins
To Change Skin Selection
Net Phone Settings 2
Preferences
14
General Tab
Page
16
Page
18
Page
20
Dialing Tab
Page
22
Page
24
Docking Tab
26
Advanced Tab
Page
28
Setting Up Hot Key Dialing & Popup
Setting Shortcut Keys
30
Options Buttons
Option Button Key Types
32
Page
34
Page
36
Page
38
User Programmable Keys
To Initialize Key
To Swap Keys
To Copy This Key
40
To C ha ng e Key
Page
42
Page
44
Page
Page
User-Defined Actions 3
Creating Actions
48
Attach Acct Code
Export Call Info
Log Info to File
50
Lookup in Outlook
Minimize Phone Screen
Modify Call Information
52
Page
54
Pop Internal Web Browser
Button Name: URL (Param1): Param 2:
56
Popup Call Info Screen
Popup Phone Screen
58
Run another Program
Send DDE Msg
60
Send Keystrokes to a Program
Page
62
Set Phone Do Not Disturb
64
Set Phone Status Message
Set Phone Forwarding
System/PBX Command
66
Transfer Call
Action Variables
Call Variables
Refer to the table below for call variables and their values.
68
Note Insert +x following the % character to restrict the variable value to the first x
System Variables
70
Exporting Actions
Importing Actions
72
Testing Actions
Using Net Phone Features 4
Call Handling Features
Making Outgoing Calls
74
Answering Calls
76
Transferring Calls
Viewing Extra Call Information
78
Holding Calls
Phone Feature Operation
Status Messages
80
Call Fowarding
Call Center Features
Logging In or Out
82
Changing Agent Status
Connecting Headsets 5
Plantronics Wireless Headset
CS50-USB and CS60-USB DECT
84
Installation
Headset Controls and Operation
Net Phone Audio Setup Screen
86
Page
Page
Using Microsoft Outlook 6
Dialing from within Outlook
Incoming Calls
90
While on a Call
92
Integrating with Outlook Calendar
Step 1: Create Actions to set and clear the DSS Message
Step 2: Create Personal Call Handler Rules
94
Step 3: The Final PCH Rules
Personal Call Handler 7
96
Creating Personal Call Handling Rules
Page
98
Page
100
Page
102
Page
104
Like Matches
Unlike Matches
106
Export Rules
Importing Rules
Page
Using Companion Applications 8
Directories
Sorting Entries
110
Finding Entries
Extension Directory
Page
112
Speed Dial Directory
Call History
114
Page
116
Page
Browser Window
Page
120
Page
Other Applications
Index
A
B
C
124
D
E
F
G
H
I
K
L
M
O
P
R
S
T
U
V
W